PDF fonts messed up in evince, mupdf, are fine in chrome

Bug #2023588 reported by Jonathan Kamens
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
evince (Ubuntu)
Confirmed
High
Unassigned

Bug Description

Just downloaded my credit card statement PDF and opened it with evince. Fonts are all messed up. Tried mupdf; also messed up. Opened it in Chrome, everything is fine. See attached screenshots of how a particular paragraph in the PDF looks in Chrome, evince, and mupdf.

Also tried loading the PDF gimp, it's rendered wrong there like in evince. Same with xournalpp.

Mupdf is close to correct but I think I think Chrome is doing a better job.

Made sure all packages were up-to-date and rebooted, didn't help.

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: evince 44.1-1
ProcVersionSignature: Ubuntu 6.2.0-21.21-generic 6.2.6
Uname: Linux 6.2.0-21-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.26.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon Jun 12 15:04:13 2023
InstallationDate: Installed on 2019-01-02 (1622 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
SourcePackage: evince
UpgradeStatus: Upgraded to mantic on 2023-05-20 (23 days ago)

Revision history for this message
Jonathan Kamens (jik) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. Is there any chance you could try to get a small example not including private informations? You could perhaps try to use 'pdfseparate' to extract one page of the document if there are any without private data and see if that also show the issue?

Revision history for this message
Jonathan Kamens (jik) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thanks, indeed I can confirm with that document

Changed in evince (Ubuntu):
status: New → Confirmed
importance: Undecided → High
Revision history for this message
Sebastien Bacher (seb128) wrote :

It's also worth noting that the evince snap doesn't have the same problem so it could be due to a poppler version or a fonts configuration difference

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