Ubuntu
empathy package

Cannot connect to AIM in Empathy

Bug #888867 reported by David Delony
34
This bug affects 7 people
Affects Status Importance Assigned to Milestone
Empathy
Unknown
Medium
empathy (Ubuntu)
Triaged
Low
Unassigned

Bug Description

Whenever I try to connect to AIM, I get a "Connection can't be established error." It works on my other Mac OS X computer under Adium and on Ubuntu on Pidgin.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.2.0.1-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
Date: Thu Nov 10 19:49:42 2011
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu-Netbook-Remix 9.10 "Karmic Koala" - Release i386 (20091028.4)
SourcePackage: empathy
UpgradeStatus: Upgraded to oneiric on 2011-10-13 (28 days ago)

Revision history for this message
In , Elton Woo (elton-woo) wrote :

Created attachment 52742
Haze log from Empathy session

Application: Empathy 3.2.0
OS: Ubuntu Linux 11.10 (Oneiric Ocelot)
Machine: Asus EEE 1000 PC (netbook)

PROBLEM:
AIM chat client fails to connect, and keeps requesting password. Problem is consistent and repeatable.

I have filed a but report HERE:
https://bugzilla.gnome.org/show_bug.cgi?id=662231.

According to the attached haze log, the developer has directed me to file a bug report with freedesktop.

Revision history for this message
In , Tollef Fog Heen (tfheen) wrote :

Not a fdo bug, reassigning to telepathy.

Revision history for this message
David Delony (ddelony) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in empathy (Ubuntu):
status: New → Confirmed
Revision history for this message
Michael Elkins (sigpipe) wrote :

I can confirm the details of David's bug report. I am able to log into AIM with pidgin, but receive the same error when trying with Empathy. Empathy is able to connect to other services like Jabber & Yahoo.

Revision history for this message
In , Maiku (cmaiku) wrote :

I was having this problem as well. Using mc-tool to set the aim account's "use-clientlogin" property to false enabled me to log in.

I wonder if this is a widespread enough issue to cause it to be haze's default or if it's temporary or not.

Revision history for this message
Bilal Shahid (s9iper1) wrote :

i have sent this bug to upstrean please the people who are effecting this subcribe to this bug so you can answer the questions of the developers.https://bugzilla.gnome.org/show_bug.cgi?id=664348
thanks

Revision history for this message
Bilal Shahid (s9iper1) wrote :

and also attach a log file with it..you can also see this for the log file http://live.gnome.org/Empathy/Debugging
thanks

Revision history for this message
motang (mohan-ram) wrote :

I started to have this problem last Thursday (11-17-11).

Bug Watch Updater (bug-watch-updater)
Changed in empathy:
importance: Unknown → Medium
Revision history for this message
Bilal Shahid (s9iper1) wrote :

please attach empathy auth client log file you can get it from the help ==> debugg menu

Changed in empathy (Ubuntu):
status: Confirmed → Incomplete
Bilal Shahid (s9iper1)
Changed in empathy:
importance: Medium → Unknown
Changed in empathy (Ubuntu):
status: Incomplete → Triaged
importance: Undecided → Low
Revision history for this message
In , Gitlab-migration (gitlab-migration) wrote :

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/telepathy/telepathy-haze/issues/52.

Bug Watch Updater (bug-watch-updater)
Changed in empathy:
importance: Unknown → Medium
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