Ubuntu
empathy package

Empathy "Network error" with any account over corporate network

Bug #510454 reported by Sam Illingworth
This bug report is a duplicate of:  Bug #304889: Does not use system proxy settings. Edit Remove
50
This bug affects 11 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Binary package hint: empathy

Empathy cannot connect ("Network error") to my gtalk or MSN account over my work's network. I assume this is caused by corporate firewalls and transparent proxies and other annoying things like that, but Pidgin doesn't have any problems.

ProblemType: Bug
Architecture: i386
Date: Thu Jan 21 02:43:05 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: empathy
Uname: Linux 2.6.31-17-generic i686

Revision history for this message
Sam Illingworth (mazz0) wrote :
Revision history for this message
C de-Avillez (hggdh2) wrote :

Thank you for opening this bug and helping make Ubuntu better.

Can you please check your Pidgin and Empathy configuration, and confirm they are targeting the same server for (say) MSN)?

Also, is your system configured for proxy? Please check System/Preferences/Network Proxy.

Thank you.

Changed in empathy (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
Sam Illingworth (mazz0) wrote :

The attached screen-shot confirms the settings are the same in each app for the same account (Empathy on the left, Pidgin on the right). Setting a proxy on my machine makes no difference, but bear in mind that even if I choose "Direct internet connection", my corporate network will route me through a proxy transparently anyway. I think that's what Empathy can't handle but Pidgin can.

Revision history for this message
Sam Illingworth (mazz0) wrote :

Sorry, ignore that first screenshot - I had a Google account showing in Empathy and an MSN account showing in Pidgin. /This/ screenshot shows both apps using the same MSN account with the same settings.

Revision history for this message
Alexandr (olexandr-dmitriev) wrote :

The same problem with me, using Lucid. Cant connect to Gtalk with default settings.

Revision history for this message
Omer Akram (om26er) wrote :

telepathy does not work with proxy atm but is expected to work in Maverick as the work on this is ongoing upstream.

Revision history for this message
Felix Yan (felixonmars) wrote :

Looking forward to the new edition with proxy support :)

Revision history for this message
Omer Akram (om26er) wrote :

Thanks for the bug report. this particular bug has already been reported but feel free to report any other bugs you may find.

Changed in empathy (Ubuntu):
status: Incomplete → New
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in empathy (Ubuntu):
status: New → Confirmed
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