Ubuntu
empathy package

Can't connect to Facebook IM. Says Account is already connected to server

Bug #1051272 reported by DonnieD
18
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Empathy
Expired
Medium
empathy (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Can't add Facebook to online accounts to use it with empathy. Error: "This account is already connected to the server"

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: empathy 3.5.91.1-0ubuntu2
ProcVersionSignature: Ubuntu 3.5.0-14.19-generic 3.5.3
Uname: Linux 3.5.0-14-generic x86_64
ApportVersion: 2.5.1-0ubuntu7
Architecture: amd64
CasperVersion: 1.323
Date: Sat Sep 15 13:49:27 2012
LiveMediaBuild: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64 (20120915)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

https://bugzilla.gnome.org/show_bug.cgi?id=686403

See original description
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DonnieD (donnied) wrote :
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DonnieD (donnied) wrote :

Screenshot

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Bilal Shahid (s9iper1) wrote :

thanks for the bug report
please attach the auth client log file with the bug report
you can get the debugger menu while typing the empathy-debugger in terminal .

Changed in empathy (Ubuntu):
status: New → Incomplete
Revision history for this message
DonnieD (donnied) wrote :

auth log

DonnieD (donnied)
summary: - Can't connect to Facebook IM. Says ACC is already connected to server
+ Can't connect to Facebook IM. Says Account is already connected to
+ server
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DonnieD (donnied) wrote :

Still no ways to solve this problem?

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DonnieD (donnied) wrote :

Same problem on final 12.10 Quantal

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DonnieD (donnied) wrote :

Google gtalk works good

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Gianmaria Generoso (gian95torino) wrote :

Please fix this bug!

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Gianmaria Generoso (gian95torino) wrote :

The bug is shown when I'm connected to 2 different pc

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DonnieD (donnied) wrote :
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DonnieD (donnied) wrote :
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DonnieD (donnied) wrote :
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DonnieD (donnied) wrote :

when generating gabble.log first connection was made with wrong FB password

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Bilal Shahid (s9iper1) wrote :

Are you using a proxy ?

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Bilal Shahid (s9iper1) wrote :

in log with comment #7
empathyTls-DEBUG: 10/03/2012 15:43:16.190180: tls_handler_init_async: Creating an TpTLSCertificate for path (null), bus name :1.186
tp-glib/-CRITICAL: 10/03/2012 15:43:16.190207: tp_dbus_check_valid_object_path: assertion `path != NULL' failed
tp-glib/-CRITICAL: 10/03/2012 15:43:16.190220: tp_proxy_prepare_async: assertion `TP_IS_PROXY (self)' failed
empathyTls-DEBUG: 10/03/2012 15:43:41.260027: observe_channels: New auth channel to observe
empathyTls-DEBUG: 10/03/2012 15:43:41.260298: observe_channels: Supported UOA account

Revision history for this message
DonnieD (donnied) wrote :

No I'm not using any proxies. Unless mine network provider use.

description: updated
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DonnieD (donnied) wrote :

https://bugzilla.gnome.org/show_bug.cgi?id=686403

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DonnieD (donnied) wrote :

Daily build 2013-03-23, Problem persists

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DonnieD (donnied) wrote :
Bug Watch Updater (bug-watch-updater)
Changed in empathy:
importance: Unknown → Medium
status: Unknown → Expired
Revision history for this message
DonnieD (donnied) wrote :

Why expired?

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Rafał Błaszczyk (rafalblaszczyk) wrote :

I have the same problem. Please fix it.

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