Ubuntu
dialer-app package

[dialer] USSD code result shows useless Cancel button

Bug #1320788 reported by Loïc Minier
26
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Ubuntu UX
Fix Committed
Medium
Olga Kemmet
dialer-app (Ubuntu)
Confirmed
Medium
Tiago Salem Herrmann

Bug Description

Hi there,

This is on T-Mobile with devel build #28.

When running USSD code #225# to get the account balance, I get a nice popup with the resulting text from T-Mobile, but it has both Ok and Cancel buttons which do the same thing. The Cancel button should be removed.

Cheers,

------- UX comment & resolution -------

There is a new design for the snap decision, which allows a one button approach. This would mean that once that is in place the snap decision for displaying any USSD info can have only an OK button.

Please refer to the latest notifications spec on p21/22 here:
https://docs.google.com/document/d/1xDSZ_dnAMAlhgFnnyjJEibaITXjVLp1_pnj_tATNm9I/edit?pli=1#

See original description
Revision history for this message
Loïc Minier (lool) wrote :

John Lea (design) says both buttons should be removed; should either go away by itself or tap-to-dismiss. So no button.

Bill Filler (bfiller)
Changed in dialer-app (Ubuntu):
status: New → Confirmed
importance: Undecided → Medium
assignee: nobody → Tiago Salem Herrmann (tiagosh)
Changed in dialer-app:
status: New → Confirmed
importance: Undecided → Medium
assignee: nobody → Tiago Salem Herrmann (tiagosh)
Revision history for this message
Tiago Salem Herrmann (tiagosh) wrote :

When we first implemented this feature we tried to use only one button, but the snap decision wouldn't allow us to place only one button in the bubble. Not sure if that is currently possible.

USSD must be a modal notification as per GSM spec and should not timeout. It requires an interaction from users in order to go away. And IIRC, regular on screen notification also do not support that.

We ended up adding the cancel button as a workaround. The right fix in my opinion would be allowing snap decisions with only one action button.

Sebastien Bacher (seb128)
no longer affects: dialer-app (Ubuntu)
affects: dialer-app → dialer-app (Ubuntu)
Revision history for this message
Olga Kemmet (olga-kemmet) wrote :

@Tiago: Can you use a dialog for this instance?

Changed in ubuntu-ux:
assignee: nobody → Olga Kemmet (olga-kemmet)
importance: Undecided → Medium
status: New → Triaged
summary: - USSD code result shows useless Cancel button
+ [dialer] USSD code result shows useless Cancel button
Revision history for this message
Olga Kemmet (olga-kemmet) wrote :

Bug description updated and UX resolution provided, marking as Fix Committed.

description: updated
Changed in ubuntu-ux:
status: Triaged → Fix Committed
Revision history for this message
Peter Bittner (peter-bittner) wrote :

This issue has not been addressed for OTA-7. The dialog still shows two buttons (Cancel, OK).

(See #1496901 for a duplicate with additional acceptance criteria, https://bugs.launchpad.net/dialer-app/+bug/1496901)

Revision history for this message
Peter Bittner (peter-bittner) wrote :

The mentioned fix for this issue has not been rolled out with OTA-8. The dialog still shows two buttons (Cancel, OK).

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