Comment 1 for bug 782309

Hi,

Please do the following to capture some logs to help us understand the issue.
      a)Open /etc/cups/cupsd.conf in root mode and replace
        LogLevel warn
          with
       LogLevel debug
       hpLogLevel 15
    b) Restart cups using following command:
        /etc/init.d/cups restart (in root mode)
                  or
       service cups restart
    c) Try to print the file and then send the /var/log/messages (if present) file and /var/log/cups/error_log
    d) Send the file with latest timestamp (hpcups_jobNN.out where NN=some number and timestamp is the time when job print was tried in step c) generated in /tmp directory.
    e) Send the file with latest timestamp hpcupsfilterc_1.bmp and hpcupsfilterk_1.bmp (If present)

Thanks,
Sanjay