Bug #748310 “big print jobs dying without printing” : Bugs : cups package : Ubuntu

Revision history for this message

In freedesktop.org Bugzilla #35906, Paolo Benvenuto (donpaolo) wrote on 2011-04-02:

#6

If I have a document with various images and I print it in booklet mode in many copies, the printing process ends without any print beeing produced.

There is a number of copies which, if I keep below it all goes right, if I go above it the print doesn't happen.

The bug was present in openoffice 3.x and is in libreoffice 3.x too.

I'm using the driver "Ricoh Aficio MP 2550 - CUPS+Gutenprint v5.2.6"

Tipically, a 4 pages A5 document with text and about 7/8 b/w images, printed in A4 landscape booklet mode, can be printed in 500 copies, and in print manager it shows a 150MB spool file , but it cannot in 900 copies (300MB). I have 2GB ram.

The bigger the images, the lower the critical number of copies.

I suppose that the bigger the print file, the lower the critical number of copies.

Since I'm using ubuntu, I reported it there too, https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/748310

description:

updated

Revision history for this message

In freedesktop.org Bugzilla #35906, Kendy-k (kendy-k) wrote on 2011-04-07:

#7

Can you please attach the document that shows the behavior? Thank you!

Revision history for this message

In freedesktop.org Bugzilla #35906, Paolo Benvenuto (donpaolo) wrote on 2011-04-07:

#8

Created attachment 45394
document triggering the bug

perhaps this document gives the bug before the 900 copies.

Bug Watch Updater (bug-watch-updater) on 2011-06-10

Changed in df-libreoffice:
importance:	Unknown → Medium
status:	Unknown → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2011-06-10:

#1

prova stampa che muore.odt Edit (975.8 KiB, application/vnd.oasis.opendocument.text)

Attachment from FDO upstream.

Revision history for this message

Tero Mononen (tmo-iki) wrote on 2011-09-07:

#2

Can you check whether this could be a CUPS issue?

Check whether the issues happens if you first print into PDF and then send the PDF to the printer. If the file does not print correctly, then this is more a CUPS issue.

Background: On Ubuntu 11.04 (and also on 10.04) on CUPS filtering process calls GhostScript, which crashes if the document contains large images. Some of the issues have been fixed on GS 9.04 (replacing ghostscript helped for my problems).

Revision history for this message

penalvch (penalvch) wrote on 2011-09-07:

#3

Paolo Benvenuto, we need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.

Changed in cups (Ubuntu):
status:	New → Incomplete
Changed in libreoffice (Ubuntu):
status:	New → Incomplete
Changed in openoffice.org (Ubuntu):
status:	New → Incomplete

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-09-11:

#4

Paolo Benvenuto, especially follow the instructions in the sections "CUPS error_log" and "Capturing print job data" of https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

Björn Michaelsen (bjoern-michaelsen) on 2011-09-15

Changed in openoffice.org (Ubuntu):
status:	Incomplete → Won't Fix

Revision history for this message

Björn Michaelsen (bjoern-michaelsen) wrote on 2011-09-15: migrating packaging from OpenOffice.org to Libreoffice

#5

[This is an automated message.]
There are no new official OpenOffice.org releases in Ubuntu packaging anymore => Won't Fix

If the problem persists, please mark this bug as "also affects project Libreoffice" or "also affects distribution Libreoffice (Ubuntu)" if that has not happened already.

Please leave references to upstream OpenOffice.org bugs in place to allow cross pollination.

Revision history for this message

In freedesktop.org Bugzilla #35906, Björn Michaelsen (bjoern-michaelsen) wrote on 2011-12-23:

#9

[This is an automated message.]
This bug was filed before the changes to Bugzilla on 2011-10-16. Thus it
started right out as NEW without ever being explicitly confirmed. The bug is
changed to state NEEDINFO for this reason. To move this bug from NEEDINFO back
to NEW please check if the bug still persists with the 3.5.0 beta1 or beta2 prereleases.
Details on how to test the 3.5.0 beta1 can be found at:
http://wiki.documentfoundation.org/QA/BugHunting_Session_3.5.0.-1

more detail on this bulk operation: http://nabble.documentfoundation.org/RFC-Operation-Spamzilla-tp3607474p3607474.html

Bug Watch Updater (bug-watch-updater) on 2011-12-24

Changed in df-libreoffice:
status:	Confirmed → Incomplete

penalvch (penalvch) on 2012-01-04

no longer affects:

libreoffice (Ubuntu)

penalvch (penalvch) on 2012-01-04

no longer affects:

openoffice.org (Ubuntu)

Revision history for this message

In freedesktop.org Bugzilla #35906, penalvch (penalvch) wrote on 2012-01-05:

#10

Unreproducible in:
LOdev 3.5.0beta2
Build ID: 8589e48-760cc4d-f39cf3d-1b2857e-60db978
Microsoft Windows Vista Business 6.0.6002 Service Pack 2 Build 6002

Revision history for this message

In freedesktop.org Bugzilla #35906, Reisi007 (reisi007) wrote on 2012-08-14:

#11

Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian

Bug Watch Updater (bug-watch-updater) on 2012-08-16

Changed in df-libreoffice:
status:	Incomplete → Invalid

Revision history for this message

Paolo Benvenuto (donpaolo) wrote on 2012-08-16:

#15

confirmed in libreoffice 3.5.5

Changed in cups (Ubuntu):
status:	Incomplete → New

Revision history for this message

Paolo Benvenuto (donpaolo) wrote on 2012-08-16:

#16

confirmed in 12.04

Revision history for this message

penalvch (penalvch) wrote on 2012-08-19:

#17

Missing action items in:
https://bugs.launchpad.net/df-libreoffice/+bug/748310/comments/3
https://bugs.launchpad.net/df-libreoffice/+bug/748310/comments/4

Changed in cups (Ubuntu):
status:	New → Incomplete

Revision history for this message

Paolo Benvenuto (donpaolo) wrote on 2012-08-19:

#18

Download full text (11.6 KiB)

$ nmap 192.168.0.44

Starting Nmap 5.21 ( http://nmap.org ) at 2012-08-19 22:10 CEST
Nmap scan report for stampante (192.168.0.44)
Host is up (0.00012s latency).
Not shown: 992 closed ports
PORT STATE SERVICE
21/tcp open ftp
23/tcp open telnet
80/tcp open http
139/tcp open netbios-ssn
514/tcp open shell
515/tcp open printer
631/tcp open ipp
9100/tcp open jetdirect

Nmap done: 1 IP address (1 host up) scanned in 12.02 seconds

===========================================

$ /usr/lib/cups/backend/snmp
network socket://192.168.0.44 "NRG MP 2550" "NRG MP 2550" "MFG:NRG;CMD:PJL,RCS,PCL,PCLXL,PCL,PCLXL;MDL:MP 2550;STS:10033,0;CLS:PRINTER;DES:NRG MP 2550;" ""

$ /usr/lib/cups/backend/dnssd

(no output after a minute)

=============================================

$ /usr/lib/cups/backend/snmp 192.168.0.44
network socket://192.168.0.44 "NRG MP 2550" "NRG MP 2550" "MFG:NRG;CMD:PJL,RCS,PCL,PCLXL,PCL,PCLXL;MDL:MP 2550;STS:10033,0;CLS:PRINTER;DES:NRG MP 2550;" ""

=============================================================

$ lpinfo -v
network ipp14
network socket
network lpd
direct scsi
network beh
network http
network ipps
network ipp
network https
direct parallel:/dev/lp0
direct hp
network smb
direct hpfax
network socket://192.168.0.44

=============================

$ LC_ALL=C avahi-browse -a -v -t -r
Server version: avahi 0.6.30; Host name: paolo.local
E Ifce Prot Name Type Domain
+ eth0 IPv6 Desktop remoto di paolo su parroco VNC Remote Access local
+ eth0 IPv4 Desktop remoto di paolo su parroco VNC Remote Access local
+ eth0 IPv6 Desktop remoto di paolo su parroco Web Site local
+ eth0 IPv4 Desktop remoto di paolo su parroco Web Site local
+ eth0 IPv4 NRG MP 2550 Web Site local
+ eth0 IPv6 paolo Remote Disk Management local
+ eth0 IPv6 parroco Remote Disk Management local
+ eth0 IPv4 paolo Remote Disk Management local
+ eth0 IPv4 parroco Remote Disk Management local
+ eth0 IPv6 paolo@paolo iChat Presence local
+ eth0 IPv4 paolo@paolo iChat Presence local
+ eth0 IPv6 paolo [00:19:66:95:72:67] Workstation local
+ eth0 IPv6 parroco [00:19:66:e2:a1:6a] Workstation local
+ eth0 IPv4 paolo [00:19:66:95:72:67] Workstation local
+ eth0 IPv4 parroco [00:19:66:e2:a1:6a] Workstation local
= eth0 IPv6 Desktop remoto di paolo su parroco VNC Remote Access local
   hostname = [parroco.local]
   address = [fe80::219:66ff:fee2:a16a]
   port = [5900]
   txt = []
= eth0 IPv4 Desktop remoto di paolo su parroco VNC Remote Access local
   hostname = [parroco.local]
   address = [192.168.0.2]
   port = [5900]
   txt = []
= eth0 IPv6 Desktop remoto di paolo su parroco ...

$ nmap 192.168.0.44

Starting Nmap 5.21 ( http://nmap.org ) at 2012-08-19 22:10 CEST
Nmap scan report for stampante (192.168.0.44)
Host is up (0.00012s latency).
Not shown: 992 closed ports
PORT     STATE SERVICE
21/tcp   open  ftp
23/tcp   open  telnet
80/tcp   open  http
139/tcp  open  netbios-ssn
514/tcp  open  shell
515/tcp  open  printer
631/tcp  open  ipp
9100/tcp open  jetdirect

Nmap done: 1 IP address (1 host up) scanned in 12.02 seconds

===========================================

$ /usr/lib/cups/backend/snmp 
network socket://192.168.0.44 "NRG MP 2550" "NRG MP 2550" "MFG:NRG;CMD:PJL,RCS,PCL,PCLXL,PCL,PCLXL;MDL:MP 2550;STS:10033,0;CLS:PRINTER;DES:NRG MP 2550;" ""

$ /usr/lib/cups/backend/dnssd

(no output after a minute)

=============================================

$ /usr/lib/cups/backend/snmp 192.168.0.44
network socket://192.168.0.44 "NRG MP 2550" "NRG MP 2550" "MFG:NRG;CMD:PJL,RCS,PCL,PCLXL,PCL,PCLXL;MDL:MP 2550;STS:10033,0;CLS:PRINTER;DES:NRG MP 2550;" ""

=============================================================

$ lpinfo -v
network ipp14
network socket
network lpd
direct scsi
network beh
network http
network ipps
network ipp
network https
direct parallel:/dev/lp0
direct hp
network smb
direct hpfax
network socket://192.168.0.44

=============================

$ LC_ALL=C avahi-browse -a -v -t -r 
Server version: avahi 0.6.30; Host name: paolo.local
E Ifce Prot Name                                          Type                 Domain
+   eth0 IPv6 Desktop remoto di paolo su parroco            VNC Remote Access    local
+   eth0 IPv4 Desktop remoto di paolo su parroco            VNC Remote Access    local
+   eth0 IPv6 Desktop remoto di paolo su parroco            Web Site             local
+   eth0 IPv4 Desktop remoto di paolo su parroco            Web Site             local
+   eth0 IPv4 NRG MP 2550                                   Web Site             local
+   eth0 IPv6 paolo                                         Remote Disk Management local
+   eth0 IPv6 parroco                                       Remote Disk Management local
+   eth0 IPv4 paolo                                         Remote Disk Management local
+   eth0 IPv4 parroco                                       Remote Disk Management local
+   eth0 IPv6 paolo@paolo                                   iChat Presence       local
+   eth0 IPv4 paolo@paolo                                   iChat Presence       local
+   eth0 IPv6 paolo [00:19:66:95:72:67]                     Workstation          local
+   eth0 IPv6 parroco [00:19:66:e2:a1:6a]                   Workstation          local
+   eth0 IPv4 paolo [00:19:66:95:72:67]                     Workstation          local
+   eth0 IPv4 parroco [00:19:66:e2:a1:6a]                   Workstation          local
=   eth0 IPv6 Desktop remoto di paolo su parroco            VNC Remote Access    local
   hostname = [parroco.local]
   address = [fe80::219:66ff:fee2:a16a]
   port = [5900]
   txt = []
=   eth0 IPv4 Desktop remoto di paolo su parroco            VNC Remote Access    local
   hostname = [parroco.local]
   address = [192.168.0.2]
   port = [5900]
   txt = []
=   eth0 IPv6 Desktop remoto di paolo su parroco            Web Site             local
   hostname = [parroco.local]
   address = [fe80::219:66ff:fee2:a16a]
   port = [5800]
   txt = []
=   eth0 IPv4 Desktop remoto di paolo su parroco            Web Site             local
   hostname = [parroco.local]
   address = [192.168.0.2]
   port = [5800]
   txt = []
=   eth0 IPv4 NRG MP 2550                                   Web Site             local
   hostname = [RNPF8AF00.local]
   address = [192.168.0.44]
   port = [80]
   txt = ["path=/"]
=   eth0 IPv6 paolo                                         Remote Disk Management local
   hostname = [paolo.local]
   address = [fe80::219:66ff:fe95:7267]
   port = [22]
   txt = []
=   eth0 IPv6 parroco                                       Remote Disk Management local
   hostname = [parroco.local]
   address = [fe80::219:66ff:fee2:a16a]
   port = [22]
   txt = []
=   eth0 IPv4 paolo                                         Remote Disk Management local
   hostname = [paolo.local]
   address = [192.168.0.3]
   port = [22]
   txt = []
=   eth0 IPv4 parroco                                       Remote Disk Management local
   hostname = [parroco.local]
   address = [192.168.0.2]
   port = [22]
   txt = []
=   eth0 IPv6 paolo@paolo                                   iChat Presence       local
   hostname = [paolo.local]
   address = [fe80::219:66ff:fe95:7267]
   port = [5298]
   txt = ["1st=Paolo" "port.p2pj=5298" "last=Benvenuto" "status=away" "ver=ZnhRZWOoMTG3+KszAQjhF93u9qw=" "txtvers=1" "email=" "nick=don Paolo" "hash=sha-1" "node=http://telepathy.freedesktop.org/caps" "jid="]
=   eth0 IPv4 paolo@paolo                                   iChat Presence       local
   hostname = [paolo.local]
   address = [192.168.0.3]
   port = [5298]
   txt = ["1st=Paolo" "port.p2pj=5298" "last=Benvenuto" "status=away" "ver=ZnhRZWOoMTG3+KszAQjhF93u9qw=" "txtvers=1" "email=" "nick=don Paolo" "hash=sha-1" "node=http://telepathy.freedesktop.org/caps" "jid="]
=   eth0 IPv6 paolo [00:19:66:95:72:67]                     Workstation          local
   hostname = [paolo.local]
   address = [fe80::219:66ff:fe95:7267]
   port = [9]
   txt = []
=   eth0 IPv6 parroco [00:19:66:e2:a1:6a]                   Workstation          local
   hostname = [parroco.local]
   address = [fe80::219:66ff:fee2:a16a]
   port = [9]
   txt = []
=   eth0 IPv4 paolo [00:19:66:95:72:67]                     Workstation          local
   hostname = [paolo.local]
   address = [192.168.0.3]
   port = [9]
   txt = []
=   eth0 IPv4 parroco [00:19:66:e2:a1:6a]                   Workstation          local
   hostname = [parroco.local]
   address = [192.168.0.2]
   port = [9]
   txt = []
: Cache exhausted
: All for now

===============================

~$ LC_ALL=C avahi-browse -a -v -c -r 
Server version: avahi 0.6.30; Host name: paolo.local
E Ifce Prot Name                                          Type                 Domain
+   eth0 IPv6 Desktop remoto di paolo su parroco            VNC Remote Access    local
+   eth0 IPv4 Desktop remoto di paolo su parroco            VNC Remote Access    local
+   eth0 IPv6 Desktop remoto di paolo su parroco            Web Site             local
+   eth0 IPv4 Desktop remoto di paolo su parroco            Web Site             local
+   eth0 IPv4 NRG MP 2550                                   Web Site             local
+   eth0 IPv6 paolo                                         Remote Disk Management local
+   eth0 IPv6 parroco                                       Remote Disk Management local
+   eth0 IPv4 paolo                                         Remote Disk Management local
+   eth0 IPv4 parroco                                       Remote Disk Management local
+   eth0 IPv6 paolo@paolo                                   iChat Presence       local
+   eth0 IPv4 paolo@paolo                                   iChat Presence       local
+   eth0 IPv6 paolo [00:19:66:95:72:67]                     Workstation          local
+   eth0 IPv6 parroco [00:19:66:e2:a1:6a]                   Workstation          local
+   eth0 IPv4 paolo [00:19:66:95:72:67]                     Workstation          local
+   eth0 IPv4 parroco [00:19:66:e2:a1:6a]                   Workstation          local
=   eth0 IPv6 Desktop remoto di paolo su parroco            VNC Remote Access    local
   hostname = [parroco.local]
   address = [fe80::219:66ff:fee2:a16a]
   port = [5900]
   txt = []
=   eth0 IPv4 Desktop remoto di paolo su parroco            VNC Remote Access    local
   hostname = [parroco.local]
   address = [192.168.0.2]
   port = [5900]
   txt = []
=   eth0 IPv6 Desktop remoto di paolo su parroco            Web Site             local
   hostname = [parroco.local]
   address = [fe80::219:66ff:fee2:a16a]
   port = [5800]
   txt = []
=   eth0 IPv4 Desktop remoto di paolo su parroco            Web Site             local
   hostname = [parroco.local]
   address = [192.168.0.2]
   port = [5800]
   txt = []
=   eth0 IPv4 NRG MP 2550                                   Web Site             local
   hostname = [RNPF8AF00.local]
   address = [192.168.0.44]
   port = [80]
   txt = ["path=/"]
=   eth0 IPv6 paolo                                         Remote Disk Management local
   hostname = [paolo.local]
   address = [fe80::219:66ff:fe95:7267]
   port = [22]
   txt = []
=   eth0 IPv6 parroco                                       Remote Disk Management local
   hostname = [parroco.local]
   address = [fe80::219:66ff:fee2:a16a]
   port = [22]
   txt = []
=   eth0 IPv4 paolo                                         Remote Disk Management local
   hostname = [paolo.local]
   address = [192.168.0.3]
   port = [22]
   txt = []
=   eth0 IPv4 parroco                                       Remote Disk Management local
   hostname = [parroco.local]
   address = [192.168.0.2]
   port = [22]
   txt = []
=   eth0 IPv6 paolo@paolo                                   iChat Presence       local
   hostname = [paolo.local]
   address = [fe80::219:66ff:fe95:7267]
   port = [5298]
   txt = ["1st=Paolo" "port.p2pj=5298" "last=Benvenuto" "status=away" "ver=ZnhRZWOoMTG3+KszAQjhF93u9qw=" "txtvers=1" "email=" "nick=don Paolo" "hash=sha-1" "node=http://telepathy.freedesktop.org/caps" "jid="]
=   eth0 IPv4 paolo@paolo                                   iChat Presence       local
   hostname = [paolo.local]
   address = [192.168.0.3]
   port = [5298]
   txt = ["1st=Paolo" "port.p2pj=5298" "last=Benvenuto" "status=away" "ver=ZnhRZWOoMTG3+KszAQjhF93u9qw=" "txtvers=1" "email=" "nick=don Paolo" "hash=sha-1" "node=http://telepathy.freedesktop.org/caps" "jid="]
=   eth0 IPv6 paolo [00:19:66:95:72:67]                     Workstation          local
   hostname = [paolo.local]
   address = [fe80::219:66ff:fe95:7267]
   port = [9]
   txt = []
=   eth0 IPv6 parroco [00:19:66:e2:a1:6a]                   Workstation          local
   hostname = [parroco.local]
   address = [fe80::219:66ff:fee2:a16a]
   port = [9]
   txt = []
=   eth0 IPv4 paolo [00:19:66:95:72:67]                     Workstation          local
   hostname = [paolo.local]
   address = [192.168.0.3]
   port = [9]
   txt = []
=   eth0 IPv4 parroco [00:19:66:e2:a1:6a]                   Workstation          local
   hostname = [parroco.local]
   address = [192.168.0.2]
   port = [9]
   txt = []
: Cache exhausted

============================

$ ifconfig
eth0      Link encap:Ethernet  HWaddr 00:19:66:95:72:67  
          indirizzo inet:192.168.0.3  Bcast:192.168.0.255  Maschera:255.255.255.0
          indirizzo inet6: fe80::219:66ff:fe95:7267/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:2739788 errors:0 dropped:86562 overruns:0 frame:0
          TX packets:2854948 errors:0 dropped:0 overruns:0 carrier:0
          collisioni:0 txqueuelen:1000 
          Byte RX:2106111008 (2.1 GB)  Byte TX:1412899688 (1.4 GB)
          Interrupt:42

lo        Link encap:Loopback locale  
          indirizzo inet:127.0.0.1  Maschera:255.0.0.0
          indirizzo inet6: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:174874 errors:0 dropped:0 overruns:0 frame:0
          TX packets:174874 errors:0 dropped:0 overruns:0 carrier:0
          collisioni:0 txqueuelen:0 
          Byte RX:26183262 (26.1 MB)  Byte TX:26183262 (26.1 MB)

$ route
Tabella di routing IP del kernel
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
default         router          0.0.0.0         UG    0      0        0 eth0
link-local      *               255.255.0.0     U     1000   0        0 eth0
192.168.0.0     *               255.255.255.0   U     1      0        0 eth0

================================================

Revision history for this message

Paolo Benvenuto (donpaolo) wrote on 2012-08-19:

#19

waiting to be able to add the other info required

Affects		Status	Importance	Assigned to	Milestone
	LibreOffice	Invalid	Medium	freedesktop-bugs #35906
	cups (Ubuntu)	Incomplete	Undecided	Unassigned

Ubuntu
cups package

big print jobs dying without printing

Bug Description

Other bug subscribers

Bug attachments

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Ubuntucups package

big print jobs dying without printing

Bug Description

Other bug subscribers

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Ubuntu
cups package