Ubuntu
cups package

Cannot add printer

Bug #1972856 reported by maxroby
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Incomplete
Undecided
Till Kamppeter

Bug Description

When I try to add a HP OfficeJet the system cannot find drivers, it shows an error.

Description: Ubuntu 22.04 LTS
Release: 22.04

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-control-center 1:41.4-1ubuntu12
ProcVersionSignature: Ubuntu 5.15.0-25.25-generic 5.15.30
Uname: Linux 5.15.0-25-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue May 10 15:25:16 2022
ExecutablePath: /usr/bin/gnome-control-center
InstallationDate: Installed on 2022-03-21 (49 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (20220321)
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
maxroby (maxroby) wrote :
Revision history for this message
maxroby (maxroby) wrote :

From the cups error_log:

E [10/May/2022:15:33:08 +0200] [CGI] Unable to create PPD file: Could not poll sufficient capability info from the printer (ipps://HP%20OfficeJet%20Pro%208020%20series%20%5B5CDC21%5D._ipps._tcp.local/, ipps://HPF80DAC5CDC21.local:631/ipp/print) via IPP!
E [10/May/2022:15:33:08 +0200] copy_model: empty PPD file
E [10/May/2022:15:33:08 +0200] [Client 109] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/HP_OfficeJet_Pro_8020_series) from localhost.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Could you run the command

driverless

and post the output here?

Does it contain the printer's URI ipps://HP%20OfficeJet%20Pro%208020%20series%20%5B5CDC21%5D._ipps._tcp.local/ or ipps://HPF80DAC5CDC21.local:631/ipp/print ?

could you also run

driverless 'ipps://HP%20OfficeJet%20Pro%208020%20series%20%5B5CDC21%5D._ipps._tcp.local/' > 1.ppd
driverless 'ipps://HPF80DAC5CDC21.local:631/ipp/print' > 2.ppd

and attach the files 1.ppd and 2.ppd? Please do not compress them and do not package them together, attach them one by one. Thanks.

Changed in gnome-control-center (Ubuntu):
status: New → Incomplete
Revision history for this message
maxroby (maxroby) wrote :

$ driverless
ipps://HP%20OfficeJet%20Pro%208020%20series%20%5B5CDC21%5D._ipps._tcp.local/

$ driverless 'ipps://HP%20OfficeJet%20Pro%208020%20series%20%5B5CDC21%5D._ipps._tcp.local/' > 1.ppd
ERROR: Unable to create PPD file: Could not poll sufficient capability info from the printer (ipps://HP%20OfficeJet%20Pro%208020%20series%20%5B5CDC21%5D._ipps._tcp.local/, ipps://HPF80DAC5CDC21.local:631/ipp/print) via IPP!

$ driverless 'ipps://HPF80DAC5CDC21.local:631/ipp/print' > 2.ppd
ERROR: Unable to create PPD file: Could not poll sufficient capability info from the printer (ipps://HPF80DAC5CDC21.local:631/ipp/print, ipps://HPF80DAC5CDC21.local:631/ipp/print) via IPP!

Files created but empty.

Sebastien Bacher (seb128)
Changed in gnome-control-center (Ubuntu):
status: Incomplete → New
assignee: nobody → Till Kamppeter (till-kamppeter)
Sebastien Bacher (seb128)
affects: gnome-control-center (Ubuntu) → cups (Ubuntu)
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

@maxroby, could you run the following command:

ipptool -tv ipps://HPF80DAC5CDC21.local:631/ipp/print get-printer-attributes.test > attrs.txt

and attach attrs.txt. Please also post the screen output of this ipptool command. Thanks.

Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
maxroby (maxroby) wrote :

$ ipptool -tv ipps://HPF80DAC5CDC21.local:631/ipp/print get-printer-attributes.test > attrs.txt
ipptool: Unable to connect to "HPF80DAC5CDC21.local" on port 631 - Errore temporaneo nella risoluzione del nome

File created but empty.

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