Ubuntu
cups package

CUPS incorrectly reports 'waste-receptacle-full'

Bug #1569269 reported by Jean Petric
34
This bug affects 6 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

When I try to print a test page on my Ricoh Aficio MP C3502 I get an error message saying "Printer 'ricoh':'waste-receptacle-full'".

However, my colleagues are able to use the printer normally on Fedora and Windows.

After investigation, I realised that the problem was reported previously here: https://bugzilla.redhat.com/show_bug.cgi?id=1193105 and fixed in the version cups_1.7.5. I could not find this bug being reported on Ubuntu bug track.

Description: Ubuntu 14.04.4 LTS
Release: 14.04
Linux work 4.2.0-35-generic #40~14.04.1-Ubuntu SMP Fri Mar 18 16:37:35 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
cups:
  Installed: 1.7.2-0ubuntu1.7
  Candidate: 1.7.2-0ubuntu1.7

Expected behaviour:
Remove the incorrect error message when trying to print a page.

What happened:
The error message shows up when it should not.

Tags: cups
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
David (david-9ei9nyjpwdex) wrote :

I have seen the same error with a Dell colour laser and a new Lexmark cs410dn colour laser, both network connected.

Revision history for this message
David (david-9ei9nyjpwdex) wrote :

Since there is an upstream fix in cups 1.7.5 will this be fixed in ubuntu 14.04.4 or do we need to dist upgrade to 16.04.1

Revision history for this message
David (david-9ei9nyjpwdex) wrote :

Installed 16.04.1 and the bug is fixed. I guess if 14.04 is still supported for a few years cups needs this fix / update as its common on a few laser printers.

Revision history for this message
Emerson Prado (emerson-prado-eng) wrote :

I am having this problem with a LAN printer (corporate environment):

Printer: Ricoh MP 501
Kernel: 3.16.0-4-amd64
Distro: Linux Mint Debian Edition v. 2 (Betsy) - Binary compatible to Debian 8.9
Cups version: 1.7.5-11+deb

I'm puzzled to see the cups version is higher than the fixed one. Regression or different issue?

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