Ubuntu
camera-app package

Colors of the main camera are always distorted

Bug #1581642 reported by East
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
camera-app (Ubuntu)
New
High
Unassigned

Bug Description

BQ Acquaris E5 HD Ubuntu Edition, OTA-10.1, Ubuntu 15.04-armhf (20160408-211605), VEGETA01A-S23A_BQ_L100EN_2012_160408
Camera app version 3.0.0.649
Main camera distorts colors, white color becomes pink, other colors become greener
The second camera (5 MegaPixels) works well.

See original description
Revision history for this message
East (east-v) wrote :
Revision history for this message
East (east-v) wrote :

OTA-10.1
Ubuntu 15.04-armhf (20160408-211605)

VEGETA01A-S23A_BQ_L100EN_2012_160408

Revision history for this message
East (east-v) wrote :

If the main camera is covered completely (phone lays on camera), something is displayed in the right down corner of the screen.

East (east-v)
description: updated
Revision history for this message
East (east-v) wrote :

Another photo demonstrating this bag

East (east-v)
summary: - Colors of the main camera is always distorted
+ Colors of the main camera are always distorted
East (east-v)
description: updated
Revision history for this message
East (east-v) wrote :

Another photo

Revision history for this message
East (east-v) wrote :

This video shows the problem
https://yadi.sk/i/_-f5Ccd4s7Bds

East (east-v)
description: updated
Revision history for this message
East (east-v) wrote :

Updated to 15.04 OTA-11. Nothing changed

Revision history for this message
East (east-v) wrote :

Updated to 3.0.0.652. No changes

Revision history for this message
East (east-v) wrote :

I reset device but main camera doesn't work.

Revision history for this message
East (east-v) wrote :

I executed some commands
$: dpkg --get-selections > ~/file.log

After it I found only "cameraplugin-aal" that contains word "camera". Then I executed:
$: ubuntu-bug cameraplugin-aal

Logs attached

Revision history for this message
East (east-v) wrote :
Florian Boucault (fboucault)
Changed in camera-app (Ubuntu):
importance: Undecided → High
Revision history for this message
East (east-v) wrote :

Can I help you to find out the problem?
I'll do everything I can

Revision history for this message
East (east-v) wrote :

Could it be the hardware issue (factory defect)? How to find out it?

Revision history for this message
East (east-v) wrote :

Updated to 3.0.0.656. Still no changes

Revision history for this message
East (east-v) wrote :

Device returned to manufacturer

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