Camera function does not save photos on SD card

@michael
Is this still an issue for you? Can you please do the following things to provide us with more information:
1) attach camera-app log file (found on phone in ~/.cache/upstart/application-click.com.ubuntu.camera_<version>.log
2) does your SD card have available space on it?
3) are you sure your SD is formatted correctly and can be written to?

Thanks for reporting this issue

@Bill, thanks, I just checked it again. The bug is still existing.

I use the SD card on my device for videos and mp3 files. So the card should be ok. The file you have mentioned does not exist on my device. I attache a log file which sounds at least similar...

Hi Michael,
there should be a log named like /home/phablet/.cache/upstart/application-click-com.ubuntu.camera_camera_<VERSION>.log where <VERSION> is the version number you have installed (latest is 605 I believe). If you could check again that log would be helpful.

Also, would be good to test if you can create files on your SD card, as perhaps it's read-only or corrupt in some way. Please try this after opening a shell on your device:
> df -kh

You should see SD card mounted as /media/phablet/<ID>

>cd /media/phablet/<ID>
>ls
You should see a Pictures directory
>cd Pictures
>ls
You should see a com.ubuntu.camera directory
>cd com.ubuntu.camera
Now try to create a file
>touch foo.txt
see if error reported
if not, do
>ls -lc foo.txt
and report the results

Hi Bill

I tried to create in /media/phablet/701E-57CS/Pictures/

cat > foo.txt

results in: foo.txt: Input/ Output error

Afterwards

>ls -lc foo.txt

results in: No such file or directory

I also searched /home/phablet/.cache/upstart/application-click-com.ubuntu.camera_camera_<VERSION>.log, but negative. At least I confirm that I update my device regular and therefor the camera app should be the most recent release.

P.S.: A 'pictures' directory is availble on my SD card (also a download, music folder etc), but no sub directory 'com.ubuntu.camera'. By the way, I can see the folders on the sd card in the pre-installed "file-manager app" (German: Dateiverwaltung) only, when I enter my "sudo" password.

Michael, you said you tried "cat > foo.txt", but can you please try to "touch foo.txt" as Bill originally requested ?

If that comment still gives you an I/O error, is there any chance you can try with a different SD card, or try creating a file on the SD card from your computer ?

I/O errors suggest some kind of corruption in the file system on the card, or possibly even the card itself being damaged.

Sorry, touch was overlooked by me. If I try to create "touch foo.txt", it gives me the following message:

bash: touch: permission denied

I will try within the next few days another SD card.

Tried to the same with another SD card with negative result. Camera app does not save pictures on such a card. Same to creating a file "touch foo.txt".

What does it say when you try to do "touch foo.txt" after doing a "cd" into
the mounted card ?

On Thu, Dec 17, 2015 at 7:37 AM, Michael Zukowski <
<email address hidden>> wrote:

> Tried to the same with another SD card with negative result. Camera app
> does not save pictures on such a card. Same to creating a file "touch
> foo.txt".
>
> --
> You received this bug notification because you are a bug assignee.
> https://bugs.launchpad.net/bugs/1474218
>
> Title:
> Camera function does not save photos on SD card
>
> Status in camera-app:
> Incomplete
> Status in camera-app package in Ubuntu:
> Incomplete
>
> Bug description:
> When changing the BQ Aquaris 4.5 camera settings, to save pictures on
> an SD memory card no foto is saved on this device. The audio signal of
> the camera leds to the assumption that a foto has been made, but the
> file is not saved on SD card, nor internal phone memory.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/camera-app/+bug/1474218/+subscriptions
>

Ugo, it gives me also a I/O error input/ output error. I cannot create such a file on SD card. Also the directory "com.ubuntu.camera" does not exist. The basic directory tree like "Pictures, Music etc." is available...

P.S.: What I have noted: When choosing SD in the camera app, it looks like the camera makes a picture, including virtual camera sound. But the picture is a mentioned not saved to any location and after that I cannot make another foto. The button of the camera app is without function.

Status changed to 'Confirmed' because the bug affects multiple users.