Ubuntu
brasero package

"Copy a CD" does not work -- it doesn't recognizes the inserted CD

Bug #411460 reported by Facundo Batista on 2009-08-10

This bug report is a duplicate of: Bug #405544: Kernel does not recognize blank optical media. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Brasero	Confirmed	Unknown	gnome-bugs #590385
	brasero (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

I'm using Karmic alpha 3, fully updated.

The steps I followed are:

- Inserted a music CD

- The CD appeared in the Desktop

- I right-clicked on it, and choose "Copy this CD"

- It started copying the CD to disk, and after it finished, popped up other window (in the attached screenshot you can see marked with "1" the original window, and with "2" this new one) saying that I should insert an empty disc to continue.

- I inserted an empty disc, that is even recognized by the OS (see the "3" in the attached screenshot), but nothing happens.

So, my only choice is to "cancel", because the louse window "2" doesn't give me another choice (it would be great to have there a "check now" button, if automatic notification fails...).

The result is that I just can not copy CDs :(

Revision history for this message

Facundo Batista (facundo) wrote on 2009-08-10:

Pantallazo.png Edit (147.7 KiB, image/png)

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Martin Albisetti (beuno) wrote on 2009-08-10:

It appears to be that the OS sees the empty disc, but the burning apps don't.
Could you attach:
/var/log/syslog
/var/log/messages

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Facundo Batista (facundo) wrote on 2009-08-10:

syslog.bz2 Edit (99.0 KiB, application/octet-stream)

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Facundo Batista (facundo) wrote on 2009-08-10:

messages.bz2 Edit (35.6 KiB, application/octet-stream)

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Facundo Batista (facundo) wrote on 2009-08-10:

Martin, here they are

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Victor Vargas (kamus) wrote on 2009-08-14:

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:

* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?
* Can you attach some log files
* Is this happen with other virgins CD?

This will help us to find and resolve the problem.

affects:	ubuntu → brasero (Ubuntu)
Changed in brasero (Ubuntu):
status:	New → Incomplete

Revision history for this message

Facundo Batista (facundo) wrote on 2009-08-14: Re: [Bug 411460] Re: "Copy a CD" does not work -- it doesn't recognizes the inserted CD

Kamus escribió (el 14/08/09 15:28):

> * Is this reproducible?

Everytime I tried.

> * If so, what specific steps should we take to recreate this bug?

The steps I described when I opened the bug.

> * Can you attach some log files

If you tell me which ones, yes.

> * Is this happen with other virgins CD?

I tried with two, same issue (and later these CDs worked ok when burning them using gnomebaker).

--
. Facundo
.
Canonical - Online Services

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Victor Vargas (kamus) wrote on 2009-08-14:

Dear Facundo,
could you attach your /var/log/syslog , /var/log/messages, /var/log/kern.log? in other hand you can debug brasero with "brasero --debug &> brasero-debug.txt".

Regards

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Facundo Batista (facundo) wrote on 2009-08-14:

Kamus: syslog and messages are already uploaded!!

And I don't want to debug brasero. I'm not using brasero!!

Please, could you read the full bug? Thanks.

Facundo Batista (facundo) on 2009-08-14

Changed in brasero (Ubuntu):
status:	Incomplete → New

Revision history for this message

Victor Vargas (kamus) wrote on 2009-08-14:

#10

Dear facundo, I saw your screenshot and your report, software that is running behind is Brasero (did you read window title bar said as clear as water "Brasero"?), anyway my mistake was that you sent your log files and I did not see them, so all my apologies for that.

Regards

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Pedro Villavicencio (pedro) wrote on 2009-08-14:

#11

Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but please feel free to report any further bugs you find.