Get a "Drive Error" message, using TSSTcorp DVD+-RW TS-L632H

Timbo1974, thank you for taking the time to help make Ubuntu better. To help diagnose your problem, could you please insert a CD into your drive, and then run the following command in the terminal: apport-collect -p devicekit-disks 481726

This will collect some additional information for your bug report to help us figure your problem out.

Architecture: i386
DistroRelease: Ubuntu 9.10
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
MachineType: Dell Inc. Inspiron 1721
NonfreeKernelModules: wl
Package: devicekit-disks 007-2ubuntu3
PackageArchitecture: i386
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=da35492c-f614-4d81-9fb8-3f186534967c ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
 LANGUAGE=
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 04/21/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0UK441
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd04/21/2008:svnDellInc.:pnInspiron1721:pvr:rvnDellInc.:rn0UK441:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 1721
dmi.sys.vendor: Dell Inc.

Pushing this report to the linux package, but it might still be a hardware issue.

Timbo1974, as an additional piece of information, can you tell us if the problem occurs when using a non-music cd like a program disk? Also, maybe there is a difference in behavior between CDs, CD-Rs, and CD-RWs?

I get the error no matter what CD is inserted, even if the drive is blank.
I've never had a problem with this drive with any other ubuntu application
before.

On Mon, Nov 30, 2009 at 10:08 AM, WeatherGod <email address hidden> wrote:

> Timbo1974, as an additional piece of information, can you tell us if the
> problem occurs when using a non-music cd like a program disk? Also,
> maybe there is a difference in behavior between CDs, CD-Rs, and CD-RWs?
>
> --
> Get a "Drive Error" message
> https://bugs.launchpad.net/bugs/481726
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> Binary package hint: audex
>
> Get a "No CD In Drive" when I have inserted an audio CD and at the bottom
> left-hand corner it says "Drive Error". I have checked all the settings and
> it's setup for the correct drive. I am using Kubuntu 9.10 (32 bit).
>
> ProblemType: Bug
> Architecture: i386
> Date: Thu Nov 12 23:31:57 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/audex
> InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> NonfreeKernelModules: wl
> Package: audex 0.71b5-1
> ProcEnviron:
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: audex
> Uname: Linux 2.6.31-14-generic i686
>

Timbo1974, just to verify, what is the brand/model of your drive?

My brand/model is TSSTcorp DVD+-RW TS-L632H (Firmware version: D700)

On Tue, Dec 1, 2009 at 1:15 PM, WeatherGod <email address hidden> wrote:

> Timbo1974, just to verify, what is the brand/model of your drive?
>
> --
> Get a "Drive Error" message
> https://bugs.launchpad.net/bugs/481726
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> Binary package hint: audex
>
> Get a "No CD In Drive" when I have inserted an audio CD and at the bottom
> left-hand corner it says "Drive Error". I have checked all the settings and
> it's setup for the correct drive. I am using Kubuntu 9.10 (32 bit).
>
> ProblemType: Bug
> Architecture: i386
> Date: Thu Nov 12 23:31:57 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/audex
> InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> NonfreeKernelModules: wl
> Package: audex 0.71b5-1
> ProcEnviron:
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: audex
> Uname: Linux 2.6.31-14-generic i686
>

Timbo1974, did you have issues with this drive with previous versions of Ubuntu or any other OS?

==From offline==

Timbo1974: No I haven't had any other issues with any other OS. I tried this application a while back with the same results so I just forgot about it. But I hope to be able to use it sometime.

After re-reading this bug report, I noticed that the reporter has stated that he is not experiencing issues with this drive for other Ubuntu applications. It appears to be an issue only with 'audex', so I am adding a bug task for audex to this report.

Timbo1974,

I have just noticed that your fstab file has the cd drive mounting from /dev/scd0. I am not entirely sure what difference this makes, but your cdrom device is actually at /dev/sr0. Did you add that entry manually to the fstab? Maybe audex isn't looking for the device at the right location?

No, I haven't added any entries or made any kind of changes manually.

On Sun, Dec 13, 2009 at 4:05 PM, WeatherGod <email address hidden> wrote:

> Timbo1974,
>
> I have just noticed that your fstab file has the cd drive mounting from
> /dev/scd0. I am not entirely sure what difference this makes, but your
> cdrom device is actually at /dev/sr0. Did you add that entry manually
> to the fstab? Maybe audex isn't looking for the device at the right
> location?
>
> --
> Get a "Drive Error" message, using TSSTcorp DVD+-RW TS-L632H
> https://bugs.launchpad.net/bugs/481726
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “audex” package in Ubuntu: New
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> Binary package hint: audex
>
> Get a "No CD In Drive" when I have inserted an audio CD and at the bottom
> left-hand corner it says "Drive Error". I have checked all the settings and
> it's setup for the correct drive. I am using Kubuntu 9.10 (32 bit).
>
> ProblemType: Bug
> Architecture: i386
> Date: Thu Nov 12 23:31:57 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/audex
> InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> NonfreeKernelModules: wl
> Package: audex 0.71b5-1
> ProcEnviron:
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: audex
> Uname: Linux 2.6.31-14-generic i686
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/audex/+bug/481726/+subscribe
>

Architecture: i386
CheckboxSubmission: 406354197a3fc56c09a9b7cc7cb7a4ec
CheckboxSystem: da9af3b901b5569a389df6337f3d812f
CustomUdevRuleFiles: z80_user.rules
DistroRelease: Ubuntu 9.10
MachineType: MICRO-STAR INTERNATIONAL CO.,LTD MS-7529
Package: devicekit-disks 007-2ubuntu4
PackageArchitecture: i386
ProcCmdLine: root=UUID=bb679f37-4a3c-4cf8-89b1-244a43913868 ro locale=pt_BR quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=pt_BR.UTF-8
 LANGUAGE=pt_BR.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
Uname: Linux 2.6.31-20-generic i686
UserGroups: adm admin audio cdrom dialout floppy lp lpadmin plugdev root sambashare video
dmi.bios.date: 03/26/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V2.4
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: G31M3-L V2(MS-7529)
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV2.4:bd03/26/2009:svnMICRO-STARINTERNATIONALCO.,LTD:pnMS-7529:pvr1.0:rvnMICRO-STARINTERNATIONALCO.,LTD:rnG31M3-LV2(MS-7529):rvr1.0:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvr1.0:
dmi.product.name: MS-7529
dmi.product.version: 1.0
dmi.sys.vendor: MICRO-STAR INTERNATIONAL CO.,LTD

Hi Timbo1974,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 481726

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

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This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.