Bug reporting doesn't work upon a crash

Bug #1845950 reported by Dean Henrichsmeyer
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
apport (Ubuntu)
New
High
Unassigned

Bug Description

On eoan, after an initial startup / login, if an application crashes and I click "report", I get a prompt saying the crash is reported and to check the web page open in the browser to see if I have any additional information.. except it never opens a page. The dialog just disappears, the crash log stays in /var/crash and nothing happens.

The only way to actually file it is to run ubuntu-bug <app> which does work as expected.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: apport 2.20.11-0ubuntu7
ProcVersionSignature: Ubuntu 5.3.0-13.14-generic 5.3.0
Uname: Linux 5.3.0-13-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportLog:
 ERROR: apport (pid 3941) Mon Sep 30 07:28:14 2019: called for pid 3409, signal 6, core limit 0, dump mode 1
 ERROR: apport (pid 3941) Mon Sep 30 07:28:14 2019: executable: /usr/lib/tracker/tracker-miner-fs (command line "/usr/lib/tracker/tracker-miner-fs")
 ERROR: apport (pid 3941) Mon Sep 30 07:28:14 2019: debug: session gdbus call: (true,)

 ERROR: apport (pid 3941) Mon Sep 30 07:28:15 2019: wrote report /var/crash/_usr_lib_tracker_tracker-miner-fs.1000.crash
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
CrashReports:
 640:1000:117:2696160:2019-09-26 13:17:54.338476419 -0500:2019-09-26 13:17:55.338476419 -0500:/var/crash/_opt_google_chrome_chrome.1000.crash
 640:1000:117:2499555:2019-09-30 07:28:32.538634538 -0500:2019-09-30 07:28:33.538634538 -0500:/var/crash/_usr_lib_tracker_tracker-miner-fs.1000.crash
CurrentDesktop: ubuntu:GNOME
Date: Mon Sep 30 07:34:38 2019
InstallationDate: Installed on 2018-07-24 (432 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180724)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: apport
UpgradeStatus: Upgraded to eoan on 2019-07-19 (72 days ago)

Revision history for this message
Dean Henrichsmeyer (dean) wrote :
Revision history for this message
Brian Murray (brian-murray) wrote :

Could you please attach the file /etc/apport/crashdb.conf to your bug report? Thanks in advance.

Changed in apport (Ubuntu):
status: New → Incomplete
Revision history for this message
Dean Henrichsmeyer (dean) wrote :

Here it is.

Changed in apport (Ubuntu):
status: Incomplete → New
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