apport hangs after <cancel>

Bug #1723558 reported by Humphrey van Polanen Petel
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
apport (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

I wanted to report a bug using "ubuntu-bug -w", but clicked on the wrong panel so when apport displayed the panel saying "collecting problem information" I clicked <cancel>.
The panel wen dark and has stayed dark for a long time.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: apport-gtk 2.20.1-0ubuntu2.10
ProcVersionSignature: Ubuntu 4.4.0-97.120-generic 4.4.87
Uname: Linux 4.4.0-97-generic x86_64
ApportLog:

ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
CrashReports:
 640:1000:116:67220138:2017-10-14 07:52:54.047099828 +1100:2017-10-14 07:52:55.047099828 +1100:/var/crash/_usr_lib_chromium-browser_chromium-browser.1000.crash
 664:1000:116:0:2017-10-14 07:52:55.059100284 +1100:2017-10-14 07:52:55.059100284 +1100:/var/crash/_usr_lib_chromium-browser_chromium-browser.1000.upload
 600:109:116:0:2017-10-14 07:53:00.243340011 +1100:2017-10-14 07:53:00.243340011 +1100:/var/crash/_usr_lib_chromium-browser_chromium-browser.1000.uploaded
CurrentDesktop: Unity
Date: Sat Oct 14 11:44:22 2017
ExecutablePath: /usr/share/apport/apport-gtk
InstallationDate: Installed on 2017-07-27 (78 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
InterpreterPath: /usr/bin/python3.5
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Humphrey van Polanen Petel (hpvpp) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in apport (Ubuntu):
status: New → Confirmed
Revision history for this message
Benjamin Drung (bdrung) wrote :

How long is "for a long time"? Seconds, minutes, hours? Could this bug be a duplicate of bug #1802521?

Changed in apport (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Humphrey van Polanen Petel (hpvpp) wrote :

I was not prepared so I did not time it, subjectively 'long', but probably a few minutes.

Whether this is a duplicate of bug #1802521 I cannot say.

Revision history for this message
Benjamin Drung (bdrung) wrote :

Thanks for the feedback. Let's assume thats the same issue and mark it as duplicate. Once that bug is fixed and you still experience a hang, then let's reopen this bug or better report a fresh one.

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