Ubuntu
apport package

apport-gtk sigfault in libgtk-3

Bug #1720116 reported by Cliff Carson on 2017-09-28

6

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	apport (Ubuntu)	New	High	Unassigned

Bug Description

Daily notification of system error and request to report it but nothing get sent. Syslog shows apport-gtk sigfault in libgtk-3. There us usually no crash dump generated.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: apport 2.20.7-0ubuntu1
ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
Uname: Linux 4.13.0-12-generic x86_64
ApportVersion: 2.20.7-0ubuntu1
Architecture: amd64
CrashReports: 640:0:119:6940216:2017-09-22 05:36:31.895203406 -0400:2017-09-22 05:36:27.979332060 -0400:/var/crash/_usr_share_apport_apport-gtk.0.crash
CurrentDesktop: GNOME-Classic:GNOME
Date: Thu Sep 28 06:54:23 2017
InstallationDate: Installed on 2017-07-24 (65 days ago)
InstallationMedia: Ubuntu-GNOME 17.10 "Artful Aardvark" - Alpha amd64 (20170723)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)

Tags:

Revision history for this message

Cliff Carson (ccarson1) wrote on 2017-09-28:

#1

apport-gtk_error_0928.txt Edit (2.3 KiB, text/plain)
ApportLog.txt Edit (1.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.9 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (122.2 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (972 bytes, text/plain; charset="utf-8")

Revision history for this message

dino99 (9d9) wrote on 2017-09-28:

#2

In case it could help; an old solution:
https://github.com/zpydr/gnome-shell-extension-taskbar/issues/62

Revision history for this message

Cliff Carson (ccarson1) wrote on 2017-09-28:

#3

This error has shown up in last week or so. Been running Artful for over a month. Usually on every boot will open a command shell and update/upgrade for the latest updates then open chrome. By then the popup box shows up indicating the an error had occurred and asking if it should be reported. After hitting the Yes button nothing else happens.

Have a syslog snippet and I think a corresponding crash from 9/22 if it would help.

Revision history for this message

Sebastien Bacher (seb128) wrote on 2017-09-28:

#4

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a backtrace following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem.

Changed in apport (Ubuntu):
importance:	Undecided → High
status:	New → Incomplete

Revision history for this message

Cliff Carson (ccarson1) wrote on 2017-09-28:

#5

Unable to run apport-retrace. Get the following

cliff@cliffps:~/tmp$ apport-retrace _usr_share_apport_apport-gtk.0.crash
ERROR: report file does not contain one of the required fields: Package

First part of the crash file

ProblemType: Crash
Architecture: amd64
Date: Fri Sep 22 05:36:27 2017
DistroRelease: Ubuntu 17.10
ExecutablePath: /usr/share/apport/apport-gtk
ExecutableTimestamp: 1504050301
InterpreterPath: /usr/bin/python3.6
ProcCmdline: /usr/bin/python3 /usr/share/apport/apport-gtk
ProcCwd: /root
ProcEnviron:
SHELL=/bin/bash
LANG=en_US.UTF-8
PATH=(custom, no user)
ProcMaps:

Revision history for this message

dino99 (9d9) wrote on 2017-09-28:

#6

apport-retrace needs both: python-cffi-backend & python3-cffi-backend installed to work

Revision history for this message

Cliff Carson (ccarson1) wrote on 2017-09-28:

#7

Both of these are installed

python-cffi-backend is already the newest version (1.9.1-2build2).
python-cffi-backend set to manually installed.
python3-cffi-backend is already the newest version (1.9.1-2build2).
python3-cffi-backend set to manually installed.

Revision history for this message

Brian Murray (brian-murray) wrote on 2017-09-29:

#8

Would you mind uploading the apport-gtk.0.crash file to the bug report? I'd like to take a look at it and retrace it.

Revision history for this message

Cliff Carson (ccarson1) wrote on 2017-09-29:

#9

_usr_share_apport_apport-gtk.0.crash Edit (6.6 MiB, text/plain)

Attaching the syslog text showing the sigfault and I think the corresponding crash file.

Revision history for this message

Cliff Carson (ccarson1) wrote on 2017-09-30:

#10

Reviewed all the available syslogs and found 2-3 of the apport-gtk failures per day from 9/22 to 9/27. Only one failure on 9/28 and none on 9/29. Had other problems on 9/30 which required a re-install at the 9/29 build level. Will add a comment if this problem reappears.

Brian Murray (brian-murray) on 2017-10-02

Changed in apport (Ubuntu):
status:	Incomplete → New

Revision history for this message

Brian Murray (brian-murray) wrote on 2017-10-17:

#11

Looking at the apport log file again this looks suspect:

ERROR: apport (pid 2661) Thu Sep 28 06:51:20 2017: is_closing_session(): no DBUS_SESSION_BUS_ADDRESS in environment

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auto-github-zpydr-gnome-shell-extension-taskbar #62
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