No sound output on Medion Akoya S2218 Z3735F subnotebook
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
alsa-lib (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
Hello,
the Medion Akoya S2218 is a Z3735F-based subnotebook.
It is possible to install Ubuntu on it, but some devices are not properly supported. I have installed a vanilla 18.04 Ubuntu 64 bit system on it and then updated to the current development version of 18.10. I have also tried the distribution's current 4.17.0-9-generic #10-Ubuntu kernel as well as current 4.19.0-rc kernels.
There is no sound output.
These audio-related modules are being loaded:
snd_soc_
snd_intel_sst_acpi
snd_intel_sst_core
snd_soc_
snd_soc_rt5645
snd_soc_acpi
snd_soc_
snd_soc_rl6231
snd_soc_core
snd_compress
ac97_bus
snd_pcm_dmaengine
snd_seq_midi
snd_seq_midi_event
snd_pcm
snd_rawmidi
snd_seq
snd_seq_device
snd_timer
snd
soundcore
These are blacklisted:
blacklist r8723bs
blacklist snd_hdmi_lpe_audio
Pulseaudio still reports a "dummy device".
I have tried finding solutions on the internet. There are various fixes for other Z3735F-based devices, including the tip to blacklist the snd_hdmi_lpe_audio module. None of those fixes helped for mine.
I tried getting help at https:/
/var/log/syslog reports
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:36 akoya pulseaudio[1075]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:36 akoya pulseaudio[1075]: W: [pulseaudio] module-
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Sep 6 16:59:55 akoya pulseaudio[1732]: E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-
Sep 6 16:59:55 akoya pulseaudio[1732]: W: [pulseaudio] module-
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: libasound2-data 1.1.6-1ubuntu1
ProcVersionSign
Uname: Linux 4.17.0-9-generic x86_64
ApportVersion: 2.20.10-0ubuntu9
Architecture: amd64
Date: Thu Sep 6 17:08:49 2018
Dependencies:
InstallationDate: Installed on 2018-08-28 (9 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitec
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=de_DE.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-lib
UpgradeStatus: Upgraded to cosmic on 2018-08-28 (9 days ago)