PCI/internal sound card not detected

Bug #1981336 reported by Fernando Marcelino Muniz
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

Ubuntu 22.04 LTS (Kernel updated to version 5.18.10) is unable to detect/display the sound card of Samsung Galaxy Book S - SAMSUNG ELECTRONICS CO., LTD. 767XCL

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
Uname: Linux 5.18.10-051810-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 11 11:55:30 2022
InstallationDate: Installed on 2022-07-09 (2 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2020
dmi.bios.release: 5.15
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P07AJD.053.200820.KS
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP767XCM-K02BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGLA829A06-C01-G001-S0005+10.0.19042
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP07AJD.053.200820.KS:bd08/20/2020:br5.15:svnSAMSUNGELECTRONICSCO.,LTD.:pn767XCL:pvrP07AJD:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP767XCM-K02BR:rvrSGLA829A06-C01-G001-S0005+10.0.19042:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:skuSCAI-A5A5-A5A5-A5A5-PAJD:
dmi.product.family: Galaxy Book Series
dmi.product.name: 767XCL
dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PAJD
dmi.product.version: P07AJD
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

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Fernando Marcelino Muniz (fernandommuniz) wrote :
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