sound problem on Dell Vostro 3405

Bug #1960647 reported by Alejandro Arcos
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

From install xubuntu not sound on my laptop, i following https://help.ubuntu.com/community/SoundTroubleshootingProcedure

I found with BIOS nro 146 not show features (microfone for example) and my system show Dummy outputs devices.

After upgrade BIOS 149 this features appears!! But not sounds... attach file with info!!!

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-99.112-generic 5.4.162
Uname: Linux 5.4.0-99-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: melange 1188 F.... pulseaudio
 /dev/snd/controlC0: melange 1188 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
Date: Fri Feb 11 12:42:33 2022
InstallationDate: Installed on 2021-11-19 (83 days ago)
InstallationMedia: Xubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic_1 failed
Symptom_Card: Family 17h (Models 10h-1fh) HD Audio Controller - HD-Audio Generic
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: melange 1188 F.... pulseaudio
 /dev/snd/controlC0: melange 1188 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Vostro 3405, Cirrus Logic Generic, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/12/2021
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.9
dmi.board.asset.tag: not specified
dmi.board.name: 0Y6PDY
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 1.4.9
dmi.modalias: dmi:bvnDellInc.:bvr1.4.9:bd10/12/2021:svnDellInc.:pnVostro3405:pvr1.4.9:rvnDellInc.:rn0Y6PDY:rvrA00:cvnDellInc.:ct10:cvr1.4.9:
dmi.product.family: Vostro
dmi.product.name: Vostro 3405
dmi.product.sku: 0A11
dmi.product.version: 1.4.9
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2022-02-11T11:47:02.161792

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Alejandro Arcos (aarcos) wrote :
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