[Inspiron 13-5378, Realtek ALC3253, Speaker, Internal] No sound at all

Bug #1877793 reported by perdy
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

Is a duplicate of bug 1877766

On installation 16.04 LTS there is sound. Also sound in windows. But as soon as Ubuntu updates, no sound.

Tried 18 LTS no sound

Tried 20 LTS - sound comes back

But I want to stick with 16.04

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-99.100~16.04.1-generic 4.15.18
Uname: Linux 4.15.0-99-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.23
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: user 1556 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat May 9 22:26:24 2020
InstallationDate: Installed on 2020-05-09 (0 days ago)
InstallationMedia: Ubuntu 16.04.6 LTS "Xenial Xerus" - Release amd64 (20190227)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: user 1556 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Inspiron 13-5378, Realtek ALC3253, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/10/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.28.0
dmi.board.name: 05C3PP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.28.0:bd05/10/2019:svnDellInc.:pnInspiron13-5378:pvr:rvnDellInc.:rn05C3PP:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 13-5378
dmi.sys.vendor: Dell Inc.

Revision history for this message
perdy (perdy) wrote :
Changed in alsa-driver (Ubuntu):
importance: Undecided → Low
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
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