[ZenBook UX431FAC_UX431FA, Realtek ALC294, Speaker, Internal] Playback problem

Bug #1866473 reported by María José Herraiz
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Speakers not sound, only headphones work in alsamixer everything seem to be ok speakers has enough gain and turn off when connect minijack. Headphones sound but when i disconect them speaker not sound if i open pauvcontrol is playing sound but cant hear it.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1
Uname: Linux 5.3.0-18-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mariajo 1534 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Mar 7 16:05:00 2020
InstallationDate: Installed on 2020-03-06 (0 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Audio Interno - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Symptom_Type: Only some of outputs are working
Title: [ZenBook UX431FAC_UX431FA, Realtek ALC294, Speaker, Internal] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/18/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX431FAC.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX431FAC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX431FAC.204:bd10/18/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX431FAC_UX431FA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX431FAC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX431FAC_UX431FA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
María José Herraiz (mariajoenlared) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
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