balance slider mutes sound on midle and left or rigth make loud for both ears

when using headset audio is inaudible going to settings and putting balance to left or right works kinda like an audio slider with mute at the center and left/right as max for both ears (meaning regular balance functionality does not work)
resets to center(mute) whenever plug or unplug
regular system volume still works as expected

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-40.32-generic 5.3.18
Uname: Linux 5.3.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: vin 2991 F.... pulseaudio
 /dev/snd/pcmC0D0c: vin 2991 F...m pulseaudio
 /dev/snd/pcmC0D0p: vin 2991 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Feb 27 16:39:32 2020
InstallationDate: Installed on 2019-04-19 (314 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Front
Symptom_PulseAudioLog: fev 27 15:16:09 vin-Aspire-VX5-591G dbus-daemon[1258]: [system] Activating via systemd: service name='org.freedesktop.RealtimeKit1' unit='rtkit-daemon.service' requested by ':1.42' (uid=1001 pid=1542 comm="/usr/bin/pulseaudio --daemonize=no " label="unconfined")
Symptom_Type: Volume slider, or mixer problems
Title: [Aspire VX5-591G, Realtek ALC255, Black Headphone Out, Front] volume slider problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/07/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.06
dmi.board.asset.tag: Type2 - Board Serial Number
dmi.board.name: Wish_KLS
dmi.board.vendor: KBL
dmi.board.version: V1.06
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.06
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.06:bd07/07/2017:svnAcer:pnAspireVX5-591G:pvrV1.06:rvnKBL:rnWish_KLS:rvrV1.06:cvnAcer:ct10:cvrV1.06:
dmi.product.family: Aspire VX 15
dmi.product.name: Aspire VX5-591G
dmi.product.sku: 0000000000000000
dmi.product.version: V1.06
dmi.sys.vendor: Acer