PCI/internal sound card not detected on a Swift SF314-57
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
sound-2.6 (alsa-kernel) |
New
|
Undecided
|
Unassigned | ||
alsa-driver (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
No sound card detected with kernel 5.5.0-050500rc1
1. Description: Ubuntu 19.10
Release: 19.10
2. linux-image-
3. have at least one soundcard
4. cat /proc/asound/cards reports:
--- no soundcards ---
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: alsa-base 1.0.25+
Uname: Linux 5.5.0-050500rc1
NonfreeKernelMo
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 13 22:09:17 2019
InstallationDate: Installed on 2019-12-13 (0 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
PackageArchitec
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/05/2019
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.07
dmi.board.
dmi.board.name: Floris_IL
dmi.board.vendor: IL
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.
dmi.modalias: dmi:bvnInsydeCo
dmi.product.family: Swift 3
dmi.product.name: Swift SF314-57
dmi.product.sku: 0000000000000000
dmi.product.
dmi.sys.vendor: Acer
mtime.conffile.
summary: |
- PCI/internal sound card not detected + PCI/internal sound card not detected on a Swift SF314-57 |
[ 24.279630] sof-audio-pci 0000:00:1f.3: Direct firmware load for intel/sof/ sof-icl. ri failed with error -2 sof-icl. ri failed err: -2
[ 24.279632] sof-audio-pci 0000:00:1f.3: error: request firmware intel/sof/
[ 24.279634] sof-audio-pci 0000:00:1f.3: error: failed to load DSP firmware -2
[ 24.279635] sof-audio-pci 0000:00:1f.3: error: sof_probe_work failed err: -2
Please put this firmware to /lib/firmware/ intel/sof/ ; then reboot, and upload the dmesg.
If you want your machine use legacy audio driver instead of sof driver, you could add:
options snd-hda-intel dsp_driver=0 in the /etc/modprobe. d/alsa- base.conf, then reboot.