Yahoo Mail doesn't run on Aquaris

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

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Hi!

Thank you for your response! I'm using the Ubuntu-Phone (Aquaris E4.5). I don't know how to determine the package.However, I do need support on the issue, otherwise one of my most important functions won't work on the Aquaris...

Yours Moritz Hien
 ________________________________________________
Moritz HienOtzenstraße 1412159 Berlin

Telefon: 030/65792262Mobil: 0176/84054661E-Mail: <email address hidden>

     Ubuntu Foundations Team Bug Bot <email address hidden> schrieb am 2:35 Dienstag, 31.März 2015:

 Thank you for taking the time to report this bug and helping to make
Ubuntu better.  It seems that your bug report is not filed about a
specific source package though, rather it is just filed against Ubuntu
in general.  It is important that bug reports be filed about source
packages so that people interested in the package can find the bugs
about it.  You can find some hints about determining what package your
bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage.
You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit
https://bugs.launchpad.net/ubuntu/+bug/1438421/+editstatus and add the
package name in the text box next to the word Package.

[This is an automated message.  I apologize if it reached you
inappropriately; please just reply to this message indicating so.]

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https://bugs.launchpad.net/bugs/1438421

Title:
  Yahoo Mail doesn't run on Aquaris

Status in Ubuntu:
  New

Bug description:
  I can install YahooMail from the Ubuntu-Store on the Ubuntu Phone. However, it won't open. The screen stays white. Is there anything I can do?
  By the way, it's also not possible to open YahooMail in the regular browser...

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Thanks for the report Moritz. I cannot observe the issue here on my aquaris, the yahoo mail application seems to work just fine.

Could you by any chance attach to this bug report the following file from your device:

    /home/phablet/.cache/upstart/application-click-yahoomail.kcrissey_YahooMail_2.0.12.log

Does removing the following folder on the device fix the issue, by any chance?

    /home/phablet/.local/share/yahoomail.kcrissey/

I have the same thing. Logging in to yahoo mail ends up in a white screen. No matter whether (1) I go to yahoo.com and login there or (2) using the yahoo mail web app from the ubuntu store.

I'm on Bq Aquaris E4.5. OS build number: OTA-9.

On my phone, I can't find the above mentioned log file (/home/phablet/.cache/upstart/application-click-yahoomail.kcrissey_YahooMail_2.0.12.log) nor the mentioned folder (/home/phablet/.local/share/yahoomail.kcrissey/). Maybe this is because of I uninstalled the yahoo mail web app.

I thought that it might be a memory issue. See https://bugs.launchpad.net/ubuntu/+source/ubuntu-app-launch/+bug/1478853 and escpecially its duplicates (#1478348, #1482198, #1482427, #1482593). In the description of the dublicates, it's all about white screens. However, in the bug report of #1478853 it says that this specific bug is kind of resolved.

It could also be a yahoo issue. If you search the web for "yahoo mail white screen", there are thousands of reports. I tried several things concerning the yahoo account/mail settings and how to approach the yahoo mail login screen. I also did some cookie deletion and similar stuff. Until now, I couldn't find a way to get yahoo mail working.