Unable to mount Seagate Wireless Plus as USB OTG drive

Bug #1521827 reported by Matthew Exon
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu File Manager App
New
Undecided
Unassigned

Bug Description

I have a Seagate Wireless Plus 1TB external disk drive. This is a drive with an integrated power supply and wifi access point as well as a USB cable. It is designed to be accessed while mobile using a variety of mechanisms: over wifi via its own web interface, via SMB, and via USB.

When I plug it into the phone as a USB OTG drive, it spins up and appears to initialise. After a while the white LED lights up, indicating that it is in USB mode, and presumably indicating that it has enough power. But it is never recognised by External Drives or File Manager.

There is a lot of stuff in syslog, which continues to appear even some time after I unplug it. I've attached the logs from that period.

Related to Bug #1520441.

Revision history for this message
Matthew Exon (ubuntubugs-mexon) wrote :
description: updated
no longer affects: canonical-devices-system-image
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