ubuntu-desktop-installer

installer remains on 'preparing ubuntu'

Bug #2037219 reported by corrado venturini
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
ubuntu-desktop-installer
Confirmed
Undecided
Unassigned

Bug Description

This problem should be fixed but i have it again

ProblemType: Bug
DistroRelease: Ubuntu 23.10
ProcVersionSignature: Ubuntu 6.5.0-5.5-generic 6.5.0
Uname: Linux 6.5.0-5-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.27.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.482
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
CurrentDesktop: ubuntu:GNOME
Date: Sun Sep 24 13:51:59 2023
LiveMediaBuild: Ubuntu 23.10 "Mantic Minotaur" - Beta amd64 (20230923)
ProcEnviron:
 LANG=C.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
Snap: ubuntu-desktop-installer 0+git.bf01a899 ()
SnapChanges: no changes found
SnapConnections:

SnapSource: ubuntu-desktop-installer
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
corrado venturini (corradoventu) wrote :
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
https://iso.qa.ubuntu.com/qatracker/reports/bugs/2037219

tags: added: iso-testing
Revision history for this message
corrado venturini (corradoventu) wrote :

Problem occurs starting with 'test ubuntu' then testing some apps in live, then 'install ubuntu'
Starting directly with 'install ubuntu' problem does NOT occur.

Revision history for this message
Alexandre Hen (atropine07) wrote (last edit ):

Same problem here.

Therefore, I cannot proceed with the installation when choosing to go in the live environment before installing Ubuntu 23.10.

Terminal output of ubuntu-desktop-installer is attached.

I have no /var/log/installer/ubuntu_desktop_installer.log file.

# System Details Report
---

## Report details
- **Date generated:** 2023-09-27 09:23:33

## Hardware Information:
- **Hardware Model:** Lenovo Thinkpad P14s Gen1 AMD
- **Memory:** 32.0 GiB
- **Processor:** AMD Ryzen™ 7 PRO 4750U with Radeon™ Graphics × 16
- **Graphics:** AMD Radeon™ Graphics
- **Disk Capacity:** 1To

## Software Information:
- **Firmware Version:** R1BET74W(1.43 )
- **OS Name:** Ubuntu Mantic Minotaur (development branch)
- **OS Build:** (null)
- **OS Type:** 64-bit
- **GNOME Version:** 45.0
- **Windowing System:** X11
- **Kernel Version:** Linux 6.5.0-5-generic

Revision history for this message
Alexandre Hen (atropine07) wrote :
Revision history for this message
Alexandre Hen (atropine07) wrote :
Revision history for this message
Alexandre Hen (atropine07) wrote :
Alexandre Hen (atropine07)
Changed in ubuntu-desktop-installer:
status: New → Confirmed
Revision history for this message
tea for one (markexhome) wrote :

Ubuntu 23.10 with new installer
After using "Try Ubuntu" to test sound, display, bluetooth etc., I went to Install and the message appeared
"Preparing Ubuntu"
Unable to proceed further.
I rebooted the ISO and chose "Install" and the installation was successful.

NUC8i3BEH
8GB ram
120GB Sandisk SSD
Intel Iris Plus Graphics 655 driver: i915

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