Issues with payments processing when user already has a current subscription?

Bug #1079481 reported by Haw Loeung
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Software Center Agent

Bug Description


Received an alert about errors with the payments processing. From looking at the process payments notification logs, it seems to all be the same error:

2012-11-16 01:34:53,966 - process-payment-notifications - INFO - Processing 1 subscriptions left in intermediate states.
2012-11-16 01:34:54,928 - sca.utilities - ERROR - Error while using LP API call getArchiveSubscriptionURL.
Traceback (most recent call last):
  File "/srv/", line 392, in create_private_deb_line
  File "/usr/lib/pymodules/python2.6/lazr/restfulclient/", line 527, in __call__
    url, in_representation, http_method, extra_headers=extra_headers)
  File "/usr/lib/pymodules/python2.6/lazr/restfulclient/", line 306, in _request
    raise HTTPError(response, content)
HTTPError: HTTP Error 400: Bad Request
Response headers:
connection: close
content-length: 61
content-type: text/plain
date: Fri, 16 Nov 2012 01:34:54 GMT
server: zope.server.http (HTTP)
status: 400
strict-transport-security: max-age=2592000
vary: Accept,Accept-Encoding
via: 1.1
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
x-lazr-notifications: []
x-powered-by: Zope (, Python (
x-xss-protection: 1; mode=block
Response body:
KL Wong already has a current subscription for 'Eufloria HD'.

2012-11-16 01:34:54,929 - sca.models - INFO - subscription (id: 498264) by for Eufloria HD ($50000.00): PaymentAuthorized -> PaymentAuthorized: 3 failed attempts: HTTP Error 400: Bad Request
2012-11-16 01:34:54,948 - process-payment-notifications - INFO - Processed subscription id=498264 - subscription (id: 498264) by for Eufloria HD ($50000.00). End state: PaymentAuthorized

Could someone please take a look into this?



Haw Loeung (hloeung)
tags: added: canonical-webops-ca
Dave Morley (davmor2)
Changed in software-center-agent:
status: New → Confirmed
importance: Undecided → High
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