snap-store-desktop

Snap store doesn't start after upgrade to 20.04

Bug #1870774 reported by Igor Zubarev
42
This bug affects 6 people
Affects Status Importance Assigned to Milestone
snap-store-desktop
Incomplete
Undecided
Unassigned

Bug Description

When I open snap store it doesn't start. Upgraded from Ubuntu 19.04

I also opened it in terminal. See output:
$ snap-store
/snap/snap-store/209/bin/desktop-launch: line 295: [: /home/igor/../../../Рабочий: binary operator expected
/home/igor/snap/snap-store/common/.cache/gio-modules/libdconfsettings.so: cannot open shared object file: No such file or directory
Failed to load module: /home/igor/snap/snap-store/common/.cache/gio-modules/libdconfsettings.so
/home/igor/snap/snap-store/common/.cache/gio-modules/libgiognomeproxy.so: cannot open shared object file: No such file or directory
Failed to load module: /home/igor/snap/snap-store/common/.cache/gio-modules/libgiognomeproxy.so
/home/igor/snap/snap-store/common/.cache/gio-modules/libgiolibproxy.so: cannot open shared object file: No such file or directory
Failed to load module: /home/igor/snap/snap-store/common/.cache/gio-modules/libgiolibproxy.so
/home/igor/snap/snap-store/common/.cache/gio-modules/libgiognutls.so: cannot open shared object file: No such file or directory
Failed to load module: /home/igor/snap/snap-store/common/.cache/gio-modules/libgiognutls.so
11:14:05:0671 Gtk Locale not supported by C library.
 Using the fallback 'C' locale.
11:14:05:0815 Gtk Failed to load module "canberra-gtk-module"
11:14:05:0815 Gtk Failed to load module "canberra-gtk-module"
11:14:05:0817 GLib-GIO Using the 'memory' GSettings backend. Your settings will not be saved or shared with other applications.
11:14:05:0836 Gs enabled plugins: odrs, rewrite-resource, snap, icons, key-colors, key-colors-metadata
11:14:05:0836 Gs disabled plugins: appstream, desktop-categories, desktop-menu-path, dpkg, dummy, epiphany, fedora-pkgdb-collections, generic-updates, hardcoded-blacklist, hardcoded-featured, hardcoded-popular, modalias, os-release, provenance, provenance-license, repos, shell-extensions
Fontconfig error: Cannot load default config file
11:14:06:0015 Gtk Could not load a pixbuf from icon theme.
This may indicate that pixbuf loaders or the mime database could not be found.
**
Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /snap/snap-store/209/data-dir/icons/Yaru/16x16/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3)
Аварийный останов (стек памяти сброшен на диск)

See original description
Tags: focal
Igor Zubarev (igor.zubarev)
description: updated
Igor Zubarev (igor.zubarev)
summary: - Snap store doesn't start
+ Snap store doesn't start after upgrade to 20.04
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, that seems to be an issue with a corrupted cache, could you try to remove /home/igor/snap/snap-store/common/.cache and see if that resolves the issue?

Changed in snap-store-desktop:
status: New → Incomplete
Revision history for this message
Simon (utomsig) wrote :

I had the same problem. Snap-store would not launch and complained about pixbuf.
After I removed ~/snap/snap-store/common/.cache it started again, thanx for that!
Some other bug appeared after that. Icons and screenshots did not show up. I installed the edge version of snap-store and it fixed it. Then I reversed to stable, and it still works, so I guess I just needed to reinstall the snap. I put together some output from the terminal before the reinstall. I keep it as a attachment if someone would be interested.
Have a nice one!
/Simon

Revision history for this message
Alex (topic001) wrote :

same problem after update from 20.04 to 20.10.
removing ~/snap/snap-store/common/.cache - no result.

sudo snap-store

mkdir: cannot create directory '/run/user/0': Permission denied
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
cp: cannot stat '/snap/snap-store/518/gnome-platform/usr/share/mime': No such file or directory
Directory '/root/snap/snap-store/518/.local/share/mime/packages' does not exist!
/snap/snap-store/518/snap/command-chain/desktop-launch: line 20: /snap/snap-store/518/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0: No such file or directory
ERROR: /snap/snap-store/518/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0 exited abnormally with status 127
ERROR: update-mime-database /root/snap/snap-store/518/.local/share/mime exited abnormally with status 1
/snap/snap-store/518/usr/bin/snap-store: error while loading shared libraries: libgdk_pixbuf-2.0.so.0: cannot open shared object file: No such file or directory

snap-store

/snap/snap-store/518/snap/command-chain/desktop-launch: line 50: /home/user/.config/user-dirs.dirs: Permission denied
sed: can't read /home/user/.config/user-dirs.dirs: Permission denied
/snap/snap-store/518/snap/command-chain/desktop-launch: line 251: /home/user/.config/user-dirs.dirs: Permission denied
cp: cannot open '/home/user/.config/user-dirs.locale' for reading: Permission denied
/snap/snap-store/518/snap/command-chain/desktop-launch: line 256: /home/user/.config/user-dirs.locale: Permission denied
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
cp: cannot stat '/snap/snap-store/518/gnome-platform/usr/share/mime': No such file or directory
Directory '/home/user/snap/snap-store/518/.local/share/mime/packages' does not exist!
/snap/snap-store/518/snap/command-chain/desktop-launch: line 20: /snap/snap-store/518/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0: No such file or directory
ERROR: update-mime-database /home/user/snap/snap-store/518/.local/share/mime exited abnormally with status 1
ERROR: /snap/snap-store/518/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0 exited abnormally with status 127
/snap/snap-store/518/usr/bin/snap-store: error while loading shared libraries: libgdk_pixbuf-2.0.so.0: cannot open shared object file: No such file or directory

Revision history for this message
Colin Godsey (crgodsey) wrote :

Reinstalling seemed to work for me... not sure why.

sudo snap remove snap-store && sudo snap install snap-store

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