Followers should not be added automatically
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| Odoo Addons (MOVED TO GITHUB) |
Confirmed
|
Wishlist
|
OpenERP R&D Addons Team 1 | ||
Bug Description
Currently OpenERP (7, at least) adds any partner that replies to or is CC'd on an e-mail related to a document automatically. I couldn't find any configuration related to this.
This functional bug leads to the classic problem of "someone should not have received that e-mail".
Here is a use case:
0. Customer Charlie sends an e-mail to <email address hidden>
1. OpenERP fetches the e-mail and creates a crm_helpdesk (in this case, could be anything else) document
2. Support staff Sally replies (from her e-mail client) to Charlie (at this point, Charlie is automatically and silently added as a follower of the document)
3. Charlie replies to Sally, but also CC'ing manager Mark (at this point, Mark is automatically and silently added as follower of the OERP document)
4. Mark forwards to director Dick, removing Charlie and Sally from the recipients. (at this point, OpenERP fetches the message that Mark sent to Dick - and every other reply on the private conversation - matches it with the document, and sends it to all followers: ouch! Obviously I expected that only Mark and Dick got the messages).
This undesired situation could be avoided in many different ways and is obviously caused by a conjunction of factors. Although, IMHO partners being added automatically and silently as followers is the key point here. Since there is no clear boundary between internal and external communication, not to mention that people replying to a message are not necessarily aware of who is receiving the reply, adding someone as the follower of a document should be something to be done explicitly and only by people with appropriate permission to do that.
Of course this could be avoided by e-mail clients removing appropriate headers, and so, but OpenERP must not rely on weak assumptions like that.
Maybe this is not a bug /per se/, but since there is no longer a forum I think this is the appropriate place to discuss this issue and come to a solution.
This question on help.openerp.com reports a similar case:
OpenERP version: 7.0-20131002-
| summary: |
- Do not add followers to document automatically + Followers should not be added automatically |
| Amit Parik (amit-parik) wrote | #1 |
| Changed in openobject-addons: | |
| assignee: | nobody → OpenERP R&D Addons Team 1 (openerp-dev-addons1) |
| importance: | Undecided → Wishlist |
| status: | New → Confirmed |
| Info-michaelbos (info-michaelbos) wrote | #2 |
| Rodrigo Rodrigues da Silva (rodrigopitanga) wrote | #3 |
| Bill Ennals (bennals) wrote | #4 |
| Thomas Winteler (Win-Soft) (thomi) wrote | #5 |
Hello Rodrigo,
This feature is not developed on OpenERP still, but its good improvement . We have to provide one configuration on general setting and from there we can set "Automatic followers added on document" or remove and by default it will be true.
This is not exactly the bug, but we can consider this as a good improvement that's why I am setting this as a "Wishlist".
Thank you!