Thunderbolt 2 storage not auto mounted and show in file manager

Bug #1806334 reported by Yuan-Chen Cheng
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
OEM Priority Project
Status tracked in Focal
Bionic
New
Undecided
Unassigned
Focal
New
Undecided
Yao Wei
udisks
New
Unknown
udisks2 (Ubuntu)
Triaged
High
Unassigned

Bug Description

OS 18.04 & 20.04

Plug thunderbolt 2 storage device, can see the device in lsblk as /dev/sda (and /dev/sda1 is a ext4 partition) however I can't see it in file manager (check attachment, it say TBT3 in the picture, however I use TBT2 and I can reproduce it)

public bug: https://github.com/storaged-project/udisks/issues/793

Tags: oem-priority
Revision history for this message
Yuan-Chen Cheng (ycheng-twn) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, could you give some specifics on the device (is it an usb stick? a disk?) and include the output of those commands:

- udisksctl dump > udisks.log (and add udisks.log to the bug report)
- gio mount -l
- mount

is the device listed in gnome-disks ?

Revision history for this message
Yuan-Chen Cheng (ycheng-twn) wrote :

the hard drive model is: LRDOTU3. seems to be this one: https://fccid.io/MSIP-REM-STX-LRD0TU3

Revision history for this message
Yuan-Chen Cheng (ycheng-twn) wrote :

use kernel 4.15.0-1027-oem (bionic)

Revision history for this message
Sebastien Bacher (seb128) wrote :

the disk/partition is not mounted, does it show in the UI if you click the 'play' button in gnome-disks/mount it?

Revision history for this message
Yuan-Chen Cheng (ycheng-twn) wrote :

per click 'play' button, the partition does be mounted in /media/${user_name}/${partition}

However, after mounted, it still not showed in the left side of file manager (nautilus)

Changed in oem-priority:
status: New → Confirmed
importance: Undecided → High
information type: Proprietary → Public
Alex Tu (alextu)
summary: - Thunderbolt 2 storage won't show in file manager
+ Thunderbolt 2 storage not auto mounted and show in file manager
Revision history for this message
Sebastien Bacher (seb128) wrote :

Is that still an issue in focal? Could you maybe upstream it to https://github.com/storaged-project/udisks/ ?

Alex Tu (alextu)
description: updated
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thanks for forwarded upstream! They asked for some more informations now

Changed in udisks2 (Ubuntu):
importance: Undecided → High
status: New → Triaged
Changed in udisks:
status: Unknown → New
Rex Tsai (chihchun)
tags: added: oem-priority
Revision history for this message
Sebastien Bacher (seb128) wrote :

upstream asked for some log, could you provide the requested information?

Changed in udisks2 (Ubuntu):
status: Triaged → Incomplete
Changed in oem-priority:
status: Confirmed → Incomplete
status: Incomplete → Confirmed
Changed in udisks2 (Ubuntu):
status: Incomplete → Triaged
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