Cannot output displays by connecting dual monitor via HP Docking
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Linux |
New
|
Unknown
|
|||
OEM Priority Project |
New
|
Undecided
|
Unassigned | ||
linux (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
[Summary]
Connect USB-C to HDMI monitor to USB-C display port and 4K DP monitor to DP port on docking, the external monitors cannot display.
Note:
1. Single 4K UHD montior on DP port can output successfully on docking.
2. Single FHD monitor with USB-C to HDMI adapter on USB-C displayport can output successfully on docking.
[Steps to reproduce]
1. Poweroff the system and plug docking station to the system
2. Boot up system from docking power button
3. Connect external display with USB-C to HDMI adapter to the USB-C display port on docking
4. Connect 4K UHD monitor with DP cable to DP port on docking station
5. Check the displays.
[Expected result]
Can output display successfully when the system connects to the dual monitor.
[Actual result]
Cannot output external displays by connecting USB-C to HDMI on USB-C display port and DP monitor to DP port on docking station.
[Failure rate]
1/1
[Additional information]
SKU: Alder SKU2(T1000), Alder SKU12(RTX4000)
system-
system-
bios-version: S92 Ver. 01.06.00
CPU: Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz (8x)
GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9bc4] (rev 05)
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation Device [10de:1fb9] (rev a1)
kernel-version: 5.10.0-1034-oem
tags: | added: oem-priority originate-from-1943575 stella |
summary: |
- [Docking]Cannot output displays by connecting dual monitor + Cannot output displays by connecting dual monitor via HP Docking |
Changed in linux: | |
status: | Unknown → New |
@jeremyszu Take a look at this: https:/ /bugs.launchpad .net/sutton/ +bug/1996502, they are quite alike.