Netflix Desktop

Audio/Video sync issues

Bug #1347470 reported by Ray Walz on 2014-07-23

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Netflix Desktop	New	Undecided	Unassigned

Bug Description

When I play something for the first few seconds/minutes it's fine, but then the audio gets ahead of the video. Reloading the page resets the audio and video back but then it goes off sync again just like before.
I'm using Xubuntu 14.04 64 bit. I had previously used netflix-desktop just fine on this same laptop with the same OS less than a week before but for some reason after I reinstalled Xubuntu I have this problem. The only thing I did differently is I encrypted this install, but that shouldn't affect it.
Same WiFi network, same location. Both systems are/were totally updated.
The laptop is an Acer Aspire V5-531-4636.

I pasted the output of "lspci" here if that might be useful: http://pastebin.com/vYNnwLfs

I also attached the debug thing requested.

See original description

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Revision history for this message

Ray Walz (raypwalz) wrote on 2014-07-23:

netflix-desktop.log Edit (338.9 KiB, text/plain)

description:	updated
description:	updated

Revision history for this message

Sebastian Lackner (slackner) wrote on 2014-07-23:

Such weird audio problems are often related to pulseaudio bugs.
Does running "pulseaudio -k" fix it (at least temporarily)?

Revision history for this message

Ray Walz (raypwalz) wrote on 2014-07-23:

I tried running "pulseaudio -k" before playing the video, and it seemed to make it last longer before going out of sync, although I didn't test it enough to be sure. I also tried running it while the video was playing after it went out of sync and it stopped the video completely and the play/pause button did nothing.

Also when I skip back in the video it puts the audio/video back on track.