| 2011-08-09 15:58:53 |
Paul Sladen |
bug |
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added bug |
| 2011-08-09 15:59:12 |
Paul Sladen |
bug |
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added subscriber Matthew Paul Thomas |
| 2011-08-09 16:00:10 |
Paul Sladen |
description |
Launchpad is widely known as being a bugtracker—yes, the suite does much more, but the core perception for people in general is as a bugtracker.
Here at the Desktop Summit, I finally persuaded somebody to create a Launchpad account, after 4+ years of them not doing so.
The individual then tried to file a bug and after 10 minutes returned, not having managed to file a bug. This is a technical individual who has interacted with multiple bug tracking systems in the past and during the 10 minutes had not managed to file a bug against the Ubuntu Font Family. They came back and kindly replayed a simplified sequence of the steps in their actions and thoughts. Note that state they had carefully read each page in full first:
1. https://launchpad.net/ "Launchpad, the bug tracker"
1a. (No sign of "report a bug" anywhere on the page)
2. https://answers.launchpad.net/ "Perhaps that's special terminology for a bug"
3. https://answers.launchpad.net/ubuntu/+addquestion "Okay, clearly not, go back"
4. https://answers.launchpad.net/
4a. "ah, there's Ubuntu as the top project"
5. https://bugs.launchpad.net/ubuntu
6. (Click "Report a bug"; URL reads)
6a. https://bugs.launchpad.net/ubuntu/+filebug (actually a re-direct)
7. End up at https://help.ubuntu.com/community/ReportingBugs
8. Instructions presume Ubuntu-specific tools, and won't on Debian (or anything else)
9. https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect
10. hits "bug #823362" entering terms like "ubuntu font"
By this time the user is politely purplexed. I send them a direct +filebug link in the end—I'm hopeful that they'll use it. It's possibly something akin to not being able to see the wood for the trees.
Ideally Launchpad should have a mechanism to get people to bugs.launchpad.net in some helpful manner. At the risk of prejudicing this bug by suggesting solutions, the GNOME Bugzilla (for instance) features a "huge freaking button" on the front page:
https://bugzilla.gnome.org/ |
Launchpad is widely known as being a bugtracker—yes, the suite does much more, but the core perception for people in general is as a bugtracker.
Here at the Desktop Summit, I finally persuaded somebody to create a Launchpad account, after 4+ years of them not doing so.
The individual then tried to file a bug and after 10 minutes returned, not having managed to file a bug. This is a technical individual who has interacted with multiple bug tracking systems in the past and during the 10 minutes had not managed to file a bug against the Ubuntu Font Family. They came back and kindly replayed a simplified sequence of the steps in their actions and thoughts. Note that they had carefully read each page in full first and not merely skimmed:
1. https://launchpad.net/ "Launchpad, the bug tracker"
1a. (No sign of "report a bug" anywhere on the page)
2. https://answers.launchpad.net/ "Perhaps that's special terminology for a bug"
3. https://answers.launchpad.net/ubuntu/+addquestion "Okay, clearly not, go back"
4. https://answers.launchpad.net/
4a. "ah, there's Ubuntu as the top project"
5. https://bugs.launchpad.net/ubuntu
6. (Click "Report a bug"; URL reads)
6a. https://bugs.launchpad.net/ubuntu/+filebug (actually a re-direct)
7. End up at https://help.ubuntu.com/community/ReportingBugs
8. Instructions presume Ubuntu-specific tools, and won't on Debian (or anything else)
9. https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect
10. hits "bug #823362" entering terms like "ubuntu font"
By this time the user is politely purplexed. I send them a direct +filebug link in the end—I'm hopeful that they'll use it. It's possibly something akin to not being able to see the wood for the trees.
Ideally Launchpad should have a mechanism to get people to bugs.launchpad.net in some helpful manner. At the risk of prejudicing this bug by suggesting solutions, the GNOME Bugzilla (for instance) features a "huge freaking button" on the front page:
https://bugzilla.gnome.org/ |
|
| 2011-08-09 16:00:50 |
Paul Sladen |
description |
Launchpad is widely known as being a bugtracker—yes, the suite does much more, but the core perception for people in general is as a bugtracker.
Here at the Desktop Summit, I finally persuaded somebody to create a Launchpad account, after 4+ years of them not doing so.
The individual then tried to file a bug and after 10 minutes returned, not having managed to file a bug. This is a technical individual who has interacted with multiple bug tracking systems in the past and during the 10 minutes had not managed to file a bug against the Ubuntu Font Family. They came back and kindly replayed a simplified sequence of the steps in their actions and thoughts. Note that they had carefully read each page in full first and not merely skimmed:
1. https://launchpad.net/ "Launchpad, the bug tracker"
1a. (No sign of "report a bug" anywhere on the page)
2. https://answers.launchpad.net/ "Perhaps that's special terminology for a bug"
3. https://answers.launchpad.net/ubuntu/+addquestion "Okay, clearly not, go back"
4. https://answers.launchpad.net/
4a. "ah, there's Ubuntu as the top project"
5. https://bugs.launchpad.net/ubuntu
6. (Click "Report a bug"; URL reads)
6a. https://bugs.launchpad.net/ubuntu/+filebug (actually a re-direct)
7. End up at https://help.ubuntu.com/community/ReportingBugs
8. Instructions presume Ubuntu-specific tools, and won't on Debian (or anything else)
9. https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect
10. hits "bug #823362" entering terms like "ubuntu font"
By this time the user is politely purplexed. I send them a direct +filebug link in the end—I'm hopeful that they'll use it. It's possibly something akin to not being able to see the wood for the trees.
Ideally Launchpad should have a mechanism to get people to bugs.launchpad.net in some helpful manner. At the risk of prejudicing this bug by suggesting solutions, the GNOME Bugzilla (for instance) features a "huge freaking button" on the front page:
https://bugzilla.gnome.org/ |
Launchpad is widely known as being a bugtracker—yes, the suite does much more, but the core perception for people in general is as a bugtracker.
Here at the Desktop Summit, I finally persuaded somebody to create a Launchpad account, after 4+ years of them not doing so.
The individual then tried to file a bug and after 10 minutes returned, not having managed to file a bug. This is a technical individual who has interacted with multiple bug tracking systems in the past and during the 10 minutes had not managed to file a bug against the Ubuntu Font Family. They came back and kindly replayed a simplified sequence of the steps in their actions and thoughts. Note that they had carefully read each page in full first and not merely skimmed:
1. https://launchpad.net/ "Launchpad, the bug tracker"
1a. (No sign of "report a bug" anywhere on the page)
2. https://answers.launchpad.net/ "Perhaps that's special terminology for a bug"
3. https://answers.launchpad.net/ubuntu/+addquestion "Okay, clearly not, go back"
4. https://answers.launchpad.net/
4a. "ah, there's Ubuntu as the top project"
5. https://bugs.launchpad.net/ubuntu
6. (Click "Report a bug"; URL reads)
6a. https://bugs.launchpad.net/ubuntu/+filebug (actually a re-direct)
7. End up at https://help.ubuntu.com/community/ReportingBugs
8. Instructions presume Ubuntu-specific tools, and won't work on Debian (or anything else)
9. https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect
10. hits "bug #823362" entering terms like "ubuntu font"
By this time the user is politely purplexed. I send them a direct +filebug link in the end—I'm hopeful that they'll use it. It's possibly something akin to not being able to see the wood for the trees.
Ideally Launchpad should have a mechanism to get people to bugs.launchpad.net in some helpful manner. At the risk of prejudicing this bug by suggesting solutions, the GNOME Bugzilla (for instance) features a "huge freaking button" on the front page:
https://bugzilla.gnome.org/ |
|
| 2011-08-09 18:43:00 |
Omer Akram |
bug |
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added subscriber Omer Akram |
| 2011-08-09 19:03:25 |
Benji York |
launchpad: status |
New |
Triaged |
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| 2011-08-09 19:03:29 |
Benji York |
launchpad: importance |
Undecided |
Low |
|
| 2011-08-09 21:35:54 |
Robert Collins |
description |
Launchpad is widely known as being a bugtracker—yes, the suite does much more, but the core perception for people in general is as a bugtracker.
Here at the Desktop Summit, I finally persuaded somebody to create a Launchpad account, after 4+ years of them not doing so.
The individual then tried to file a bug and after 10 minutes returned, not having managed to file a bug. This is a technical individual who has interacted with multiple bug tracking systems in the past and during the 10 minutes had not managed to file a bug against the Ubuntu Font Family. They came back and kindly replayed a simplified sequence of the steps in their actions and thoughts. Note that they had carefully read each page in full first and not merely skimmed:
1. https://launchpad.net/ "Launchpad, the bug tracker"
1a. (No sign of "report a bug" anywhere on the page)
2. https://answers.launchpad.net/ "Perhaps that's special terminology for a bug"
3. https://answers.launchpad.net/ubuntu/+addquestion "Okay, clearly not, go back"
4. https://answers.launchpad.net/
4a. "ah, there's Ubuntu as the top project"
5. https://bugs.launchpad.net/ubuntu
6. (Click "Report a bug"; URL reads)
6a. https://bugs.launchpad.net/ubuntu/+filebug (actually a re-direct)
7. End up at https://help.ubuntu.com/community/ReportingBugs
8. Instructions presume Ubuntu-specific tools, and won't work on Debian (or anything else)
9. https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect
10. hits "bug #823362" entering terms like "ubuntu font"
By this time the user is politely purplexed. I send them a direct +filebug link in the end—I'm hopeful that they'll use it. It's possibly something akin to not being able to see the wood for the trees.
Ideally Launchpad should have a mechanism to get people to bugs.launchpad.net in some helpful manner. At the risk of prejudicing this bug by suggesting solutions, the GNOME Bugzilla (for instance) features a "huge freaking button" on the front page:
https://bugzilla.gnome.org/ |
Here at the Desktop Summit, I finally persuaded somebody to create a Launchpad account, after 4+ years of them not doing so.
The individual then tried to file a bug and after 10 minutes returned, not having managed to file a bug. This is a technical individual who has interacted with multiple bug tracking systems in the past and during the 10 minutes had not managed to file a bug against the Ubuntu Font Family. They came back and kindly replayed a simplified sequence of the steps in their actions and thoughts. Note that they had carefully read each page in full first and not merely skimmed:
1. https://launchpad.net/ "Launchpad, the bug tracker"
1a. (No sign of "report a bug" anywhere on the page)
2. https://answers.launchpad.net/ "Perhaps that's special terminology for a bug"
3. https://answers.launchpad.net/ubuntu/+addquestion "Okay, clearly not, go back"
4. https://answers.launchpad.net/
4a. "ah, there's Ubuntu as the top project"
5. https://bugs.launchpad.net/ubuntu
6. (Click "Report a bug"; URL reads) |
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| 2011-08-09 21:36:03 |
Robert Collins |
tags |
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ui |
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