Launchpad itself

Timeout error (Error ID: OOPS-1437EA65)

Bug #493402 reported by Curtis Lee Bolin on 2009-12-07

This bug report is a duplicate of: Bug #512262: Displaying bug patch badges in listing is inefficient, causes many timeouts. Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	Launchpad itself	Confirmed	Undecided	Unassigned

Bug Description

I get this error after I use ubuntu-bug to file a bug report. I run ubuntu-bug. It opens up a browser to https://bugs.edge.launchpad.net/ubuntu/+source/mythtv/+filebug/lrLoc5okt3YTo6osbZ1jzwv4dgc
I type in the summary of the bug. I click continue and get an error message (error1). If I copy and past that text, I then get what you see in below (error2). That extra information isn't visible on the page. Only after I copy and past it. I get this Timeout error on 3 different computers with Firefox or Google Chromium.

########error1###########################
Timeout error
Sorry, something just went wrong in Launchpad.
We’ve recorded what happened, and we’ll fix it as soon as possible. Apologies for the inconvenience.
Trying again in a couple of minutes might work.
(Error ID: OOPS-1437EA65)

########error2###########################
Timeout error

Our edge server has a lower timeout threshold than launchpad.net, so we can catch those before they hit a wider audience. As a member of the Launchpad Beta Testers team, you're more likely to experience them. If this is blocking your work, you can disable redirection.

Disable redirection for 2 hours

Sorry, something just went wrong in Launchpad.

We’ve recorded what happened, and we’ll fix it as soon as possible. Apologies for the inconvenience.

Trying again in a couple of minutes might work.

(Error ID: OOPS-1437EA65)

Tags:

Revision history for this message

Curtis Lee Bolin (curtisleebolin) wrote on 2009-12-07:

Timeout.png Edit (86.6 KiB, image/png)

After disabling edge redirect, I was able to file the ubuntu bug with no problem.

I still think it is very odd the detailed error information isn't viewable unless I copy and past the text from the page.

I saved the page with my bowser and opened the saved page page with my browser. Now I see the grey box with the extra information. This happens with both Firefox 3.5 and Google Chrome.

Just to clearify what isn't visible, I an attaching Timeout.png. Boxed in green is the part that isn't visible the 10+ times I saw this error page, until I saved the page and opened the saved page.

Revision history for this message

Curtis Lee Bolin (curtisleebolin) wrote on 2009-12-07:

Timeout2.png Edit (62.0 KiB, image/png)

I attached a screen shoot of the error without the extra text. I now get this time out error almost anytime I click a submit button on Lanchpad, unless I disable edge redirect.

Revision history for this message

William Grant (wgrant) wrote on 2009-12-07:

The notice is only meant to appear on edge, although it currently only *doesn't* appear on edge. That's bug #403863.

Revision history for this message

Curtis Lee Bolin (curtisleebolin) wrote on 2009-12-07:

Thank you William Grant. I will stop commenting about the invisible notice here.

Revision history for this message

Heimen Stoffels (vistaus) wrote on 2009-12-08:

I also get the error, even though I'm not a member of launchpad-beta-testers. Even when hitting the Disable redirection button, I still get the error. I have only noticed this in Firefox 3.5 and Chromium, but I will try other browsers too.