would like "quiet" variant of bug mail receiving addresses

Bug #333861 reported by Colin Watson
2
Affects Status Importance Assigned to Milestone
Launchpad itself
Triaged
Low
Unassigned

Bug Description

Occasionally, I send mail to people who are not subscribed to a bug (e.g. upstream developers) about some matter relating to an existing bug report, and when I do this I CC <email address hidden> for the record. This often causes confused subscribers to that bug to follow up asking what my mail meant. For an example, see comments 12-15 in this bug (and note that I'd even tried to write my message to make it clear that I was talking to specific people):

  https://bugs.launchpad.net/ubuntu/+source/gparted/+bug/305280

To solve similar problems, debbugs invented "quiet" mail addresses. Sending mail to <email address hidden> causes the message to be appended to the bug log, but suppresses mail notifications. Could we please have a similar feature in Launchpad? Note that it needs to be a family of separate e-mail addresses, not a control command, in order that the address can be CCed on a normal e-mail conversation in a natural way.

Revision history for this message
Eleanor Berger (intellectronica) wrote : Re: [Bug 333861] [NEW] would like "quiet" variant of bug mail receiving addresses

Could we not simply say that if the bug email address appears in the
CC but not the TO if the message, this email will be considered quiet?

Revision history for this message
Colin Watson (cjwatson) wrote :

IME e-mail addresses have a habit of drifting back and forward between To: and Cc:. This seems far too implicit-magic for my taste.

Curtis Hovey (sinzui)
Changed in malone:
status: New → Triaged
importance: Undecided → Low
tags: added: email feature
Graham Binns (gmb)
tags: added: story-better-bug-notification
Revision history for this message
Robert Collins (lifeless) wrote :

Note that if we do this we'll need a subscription option ('receive quiet updates too') similar to the moin one about 'trivial updates'. - this matters for folk that live in their email (but are sophisticated enough not to be confused) - so it should default to off.

tags: added: notifications
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