Timeout errors for +subscriptions

Bug #2101132 reported by Bryce Harrington
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Launchpad itself
Triaged
Critical
Unassigned

Bug Description

Trying to load https://launchpad.net/~ubuntu-server/+subscriptions generates an oops:

OOPS-e57099dcc7fcc8b77fe861a871deb323

Same thing trying to access it as a logged in user in from the LP API:

Logging in to Launchpad...
Logging successful.
Processing ubuntu-server
Getting current subscriptions for ubuntu-server...
Traceback (most recent call last):
  File "/home/bryce/src/Pdbq/team-subscriptions/./subscription-sync.py", line 147, in <module>
    main()
  File "/home/bryce/src/Pdbq/team-subscriptions/./subscription-sync.py", line 105, in main
    live_subscriptions = get_live_subscriptions(lp, team)
                         ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/home/bryce/src/Pdbq/team-subscriptions/./subscription-sync.py", line 61, in get_live_subscriptions
    for package in lp.people[owner].getBugSubscriberPackages()
                   ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3/dist-packages/lazr/restfulclient/resource.py", line 642, in __call__
    response, content = self.root._browser._request(
                        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/lib/python3/dist-packages/lazr/restfulclient/_browser.py", line 484, in _request
    raise error
lazr.restfulclient.errors.ServerError: HTTP Error 503: Service Unavailable
Response headers:
---
-content-encoding: gzip
connection: close
content-length: 10330
content-type: text/html;charset=utf-8
date: Fri, 07 Mar 2025 07:32:37 GMT
retry-after: 900
server: gunicorn
status: 503
vary: Accept-Encoding
x-lazr-oopsid: OOPS-663c5eb6366d272fe0205b067e605ffe
x-powered-by: Zope (www.zope.org), Python (www.python.org)
x-request-id: 5dd52d06-6577-4c2a-98db-fa94f6083548
x-vcs-revision: aa29ae0fff49e4e804b39147c9f259d2fb023199

...
\n <code class="oopsid">OOPS-663c5eb6366d272fe0205b067e605ffe</code>)\n
...

Running this with launchpadlib.launchpad.Launchpad.login_anonymously() works fine.

I've also noticed the oops triggers for certain users:

      https://launchpad.net/~ubuntu-server/+subscriptions
      https://launchpad.net/~paelzer/+subscriptions
      https://launchpad.net/~bryce/+subscriptions
      https://launchpad.net/~racb/+subscriptions

but no oops when running it for these users:

      https://launchpad.net/~canonical-server/+subscriptions
      https://launchpad.net/~jchittum/+subscriptions
      https://launchpad.net/~slyon/+subscriptions
      https://launchpad.net/~lvoytek/+subscriptions

Revision history for this message
Christian Ehrhardt (paelzer) wrote :

I've been hitting the same all to often and consistently all of last week.
Retried this week, more OOPS IDs for your tracking:

- Error ID: OOPS-f6527aa18a12e2a97a94bc33ceaccc65
- Error ID: OOPS-b8896ed0546332e8ddb42c0add8569af

Changed in launchpad:
status: New → Triaged
importance: Undecided → Critical
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