ubuntu-bug shows internet error 500, but Apport works

Bug #2002119 reported by Jānis Kangarooo
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Launchpad itself
Triaged
High
Unassigned

Bug Description

ubuntu-bug shows internet error 500, but Apport works
I posted this bug from same terminal- ubuntu-bug didnt upload, so i reported bug about ubuntu-bug from apport
SO internet works and launchpad works since apport works, but ubuntu-bug doesnt

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*** Error: Network problem

Cannot connect to crash database, please check your Internet connection.

HTTP Error 500: Internal Server Error

Press any key to continue...

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: apport 2.20.11-0ubuntu82.1
ProcVersionSignature: Ubuntu 5.15.0-43.46-generic 5.15.39
Uname: Linux 5.15.0-43-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.470
CurrentDesktop: LXQt
Date: Fri Jan 6 15:18:00 2023
LiveMediaBuild: Lubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809)
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)

Tags: oops timeout
Revision history for this message
Jānis Kangarooo (kangarooo) wrote :
summary: - Apport works, but ubuntu-bug shows internet error 500
+ ubuntu-bug shows internet error 500, but Apport works
description: updated
Benjamin Drung (bdrung)
affects: apport (Ubuntu) → launchpad
Revision history for this message
Jānis Kangarooo (kangarooo) wrote :

Why it would be launchpad if lauchpad works?
I wrote- ubuntu-bug doesnt work, but apport works

description: updated
Revision history for this message
Colin Watson (cjwatson) wrote :

OOPS-b3c6038ed758fdf86c1ae39b77fd1f3f is an example OOPS here:

  RequestTimeout: gunicorn worker timeout (pid: 30462)

    Traceback (most recent call last):
  Module zope.publisher.publish, line 146, in publish
    result = publication.callObject(request, obj)
  Module lp.services.webapp.publication, line 446, in callObject
    return mapply(ob, request.getPositionalArguments(), request)
  Module zope.publisher.publish, line 119, in mapply
    return debug_call(obj, args)
   - __traceback_info__: <security proxied zope.browserpage.simpleviewclass.SimpleViewClass from /srv/launchpad.net/production/launchpad-rev-31c78762a8046acf7ab47372e5d588ebb3759d2e/lib/lp/services/temporaryblobstorage/templates/temporaryblobstorage-storeblob.pt instance at 0x7f6aa26aea20>
  Module zope.publisher.publish, line 126, in debug_call
    return obj(*args)
  Module lp.services.webapp.publisher, line 423, in __call__
    self.initialize()
  Module lp.services.temporaryblobstorage.browser, line 44, in initialize
    super().initialize()
  Module lp.app.browser.launchpadform, line 123, in initialize
    self.form_result = form_action.success(data)
  Module zope.formlib.form, line 649, in success
    return self.success_handler(self.form, self, data)
  Module lp.services.temporaryblobstorage.browser, line 50, in continue_action
    uuid = self.store_blob(data["blob"])
  Module lp.services.temporaryblobstorage.browser, line 60, in store_blob
    uuid = getUtility(ITemporaryStorageManager).new(blob)
  Module lp.services.temporaryblobstorage.model, line 134, in new
    expires,
  Module lp.services.librarian.model, line 270, in create
    allow_zero_length=allow_zero_length,
  Module lp.services.librarian.client, line 239, in addFile
    self.state.f.readline().strip(), errors="replace"
  Module socket, line 575, in readinto
    return self._sock.recv_into(b)
  Module gunicorn.workers.base, line 195, in handle_abort
    self.cfg.worker_abort(self)
  Module talisker.gunicorn, line 124, in gunicorn_worker_abort
    'gunicorn worker timeout (pid: {})'.format(worker.pid)
talisker.wsgi.RequestTimeout: gunicorn worker timeout (pid: 30462)

It may just be that if the crash report is large and the client's internet connection is relatively slow then it takes longer than 65 seconds to upload to us, which is the gunicorn worker timeout. We may need to tweak this a bit.

tags: added: oops timeout
removed: amd64 apport-bug jammy
Changed in launchpad:
status: New → Triaged
importance: Undecided → High
Revision history for this message
Jürgen Gmach (jugmac00) wrote :
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