Hi Dilip/Ashutosh: We are unable to access the Launchpad to view the tickets. Below is what I see. I am logged in but there may be another layer of permissions. Could you help resolve this issue so Linh & I can access the tickets? Regards, Ali [cid:image009.png@01D45598.EE84FD70] From: Dilip Sundarraj Sent: Wednesday, September 26, 2018 11:01 AM To: Ali Zaringhalam