JHelioviewer

when logging on or trying to load data, i get error

Bug #892667 reported by Guy Stimpson on 2011-11-20

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	JHelioviewer	Incomplete	Undecided	Unassigned

Bug Description

Hi,

When opening the program or trying to load images, everything opens but the loading of data fails. I get the error "An error occured while opening the file! Error in the server communication. Only chunked responses are supported."
(says "remote file" if on startup)
I've tried uninstall, reinstall and also using the multi-platform .jar file, same problem all the way.

Have attached the log from the command prompt which opens upon startup as it seems to have the error details in it (copied to a .doc file)

Please help! Thanks!

Revision history for this message

Guy Stimpson (stimpystimpson) wrote on 2011-11-20:

Helioviewer log for bug report.docx Edit (16.9 KiB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)

Revision history for this message

Markus Langenberg (markus-langenberg) wrote on 2011-11-20:

Hi! Are you operating behind a proxy server? Unfortunately, JHelioviewer does not work behind a proxy (see Bug #377351).

Changed in jhelioviewer:
status:	New → Incomplete

Revision history for this message

Guy Stimpson (stimpystimpson) wrote on 2011-11-20:

Hi Markus,

Thanks for replying so promptly.

Just trying to run this on my home PC with standard wireless internet connection. Please forgive me if this is a proxy (My computer lingo could do with a polish - all self taught!). However, I think this means it's not a proxy server??

My PC does act as the main PC in a (defunct) home network for file and printer sharing. Do you think it would be beneficial to shut down this network?

Many thanks,

Guy

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Guy Stimpson (stimpystimpson) wrote on 2011-11-20:

Hi again,

Definitely not behind a proxy. Have also shut down home network, reset router and twiddled a few knobs, all to no avail!

Guy

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Olle Kjellin (okjhum) wrote on 2012-08-06:

This bug(?) affects me too. I'm using a home PC with Windows7 64-bit, no proxy server. Have tried several times to install, uninstall and install again. But always get the "only chunked responses" error message. My last attempt a few minutes ago. (First attempts several months ago.)

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Olle Kjellin (okjhum) wrote on 2012-08-14:

Is this a bug at all, or user's wrong?

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Petros (127322-g) wrote on 2012-10-10:

I have exactly the same problem though on initial installation software worked fine. The error occurred after last JAVA update.