System hangs while going into Suspend mode
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| intel |
Fix Committed
|
Undecided
|
Unassigned | ||
| Lookout-canyon-series |
Fix Released
|
Undecided
|
Unassigned | ||
Bug Description
[Summary]If you tell the system to suspend, the screen blanks, and you have a frozen cursor in the upper left corner. The keyboard and mouse are on, but unresponsive. The system does not go into suspend and cannot resume. The fan is still spinning, the onboard LEDs are still on. You must hard-reboot the system.
[Steps to reproduce]
Power -> Suspend
[Expected result]
System should go into suspend mode, and be able to be woken up with keyboard or mouse
[Actual result]
Blank screen with frozen cursor. System does not suspend. Cannot resume.
[Failure rate]100%
[Additional information]
CID: 202105-29063
SKU:
system-
system-
bios-version: EHLSFWI1.
CPU: Genuine Intel(R) CPU 0000 @ 1.90GHz (4x)
GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:4571]
kernel-version: 5.11.0-1009-intel
[Stage]
Device froze, issue reported and logs collected right after a reboot
| Doug Jacobs (djacobs98) wrote | #1 |
| Doug Jacobs (djacobs98) wrote | #2 |
| Doug Jacobs (djacobs98) wrote | #3 |
| Doug Jacobs (djacobs98) wrote | #4 |
| Doug Jacobs (djacobs98) wrote | #5 |
| Sachin Mokashi (sachinmokashi) wrote | #6 |
| tags: | added: lookout-canyon |
| Kent Lin (kent-jclin) wrote | #7 |
| Changed in intel: | |
| status: | New → Fix Committed |
Automatically attached