HPLIP

hp 845c does not work with hpijs and does not print color with gutenberg

Bug #630977 reported by Olafur Arason
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Incomplete
Undecided
Unassigned
hplip (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Binary package hint: cups

The hpijs driver prints blank pages but tries to print. I've tried every other ppd and Gutenberg works but does not print color.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: cups 1.4.3-1ubuntu1.2
ProcVersionSignature: Ubuntu 2.6.32-24.42-generic 2.6.32.15+drm33.5
Uname: Linux 2.6.32-24-generic i686
Architecture: i386
Date: Sun Sep 5 16:49:37 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Lpstat: device for Hewlett-Packard-DeskJet-845C: hp:/usb/DeskJet_845C?serial=CN17G1B2DYSX
MachineType: TOSHIBA Satellite A300
Papersize: letter
PpdFiles: Hewlett-Packard-DeskJet-845C: HP DeskJet 842C - CUPS+Gutenprint v5.2.5 Simplified
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic root=UUID=a82e3656-8b40-418e-9c0c-b1bbe10787c5 ro quiet vga=795 quiet splash
ProcEnviron:
 LANG=en_GB.utf8
 SHELL=/bin/bash
SourcePackage: cups
dmi.bios.date: 04/14/2008
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V2.70
dmi.board.name: Satellite A300
dmi.board.vendor: TOSHIBA
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvrV2.70:bd04/14/2008:svnTOSHIBA:pnSatelliteA300:pvrPSAJ4E-01T00FG3:rvnTOSHIBA:rnSatelliteA300:rvrNotApplicable:cvnTOSHIBA:ct1:cvrN/A:
dmi.product.name: Satellite A300
dmi.product.version: PSAJ4E-01T00FG3
dmi.sys.vendor: TOSHIBA

Revision history for this message
Olafur Arason (olafra) wrote :
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Are both ink cartridges (black and color) installed and are they not empty?

Did you try different option settings with the drivers which you have tried? Perhaps only some modes do not work and perhaps the default mode set in Gutenprint is not color.

If you find modes which work, please tell which modes work and which not.

If nothing comes out of the printer, does the job disappear from the print queue or does it get into "stopped" state?

If all this does not lead you to correct results, you have probably two independent bugs, one in HPLIP (HP's printer driver framework, hpijs and hpcups) and Gutenprint.

For every failed job or job with undesired result please attach an error_log as described in the "CUPS error_log" section of https://wiki.ubuntu.com/DebuggingPrintingProblems

affects: cups (Ubuntu) → hplip (Ubuntu)
Changed in hplip (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Changed in hplip:
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for hplip (Ubuntu) because there has been no activity for 60 days.]

Changed in hplip (Ubuntu):
status: Incomplete → Expired
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