HPLIP

simple-scan crashed with SIGSEGV in sane_hpaio_close()

Bug #532812 reported by Jim Rorie on 2010-03-05

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	New	Undecided	Sarbeswar Meher
	simple-scan (Ubuntu)	Invalid	Medium	Unassigned

Bug Description

Binary package hint: simple-scan

Procedure was SCAN, then the scanner timed out (HP 6310 is slow!) then Scan, then Cancel Scan.

SEGfault

ProblemType: Crash
Architecture: amd64
Date: Fri Mar 5 12:46:28 2010
DistroRelease: Ubuntu 10.04
ExecutablePath: /usr/bin/simple-scan
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
MachineType: Sony Corporation VPCS111FM
Package: simple-scan 0.9.6-1ubuntu1
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-15-generic root=UUID=cecbf4e1-c827-4871-9a67-b98b545ddef7 ro quiet splash
ProcCmdline: simple-scan
ProcEnviron:
PATH=(custom, user)
LANG=en_US.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-15.22-generic
SegvAnalysis:
Segfault happened at: 0x7f9e4e524e53 <sane_hpaio_close+131>: mov 0x8(%rdi),%rbp
PC (0x7f9e4e524e53) ok
source "0x8(%rdi)" (0x2f74656e2f3a7070) not located in a known VMA region (needed readable region)!
destination "%rbp" ok
SegvReason: reading unknown VMA
Signal: 11
SimpleScanLog:

SourcePackage: simple-scan
StacktraceTop:
sane_hpaio_close ()
sane_dll_close () from /usr/lib/libsane.so.1
?? ()
?? ()
?? ()
Title: simple-scan crashed with SIGSEGV in sane_hpaio_close()
Uname: Linux 2.6.32-15-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/15/2010
dmi.bios.vendor: INSYDE
dmi.bios.version: R0281Q3
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnINSYDE:bvrR0281Q3:bd01/15/2010:svnSonyCorporation:pnVPCS111FM:pvrC103WWV4:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VPCS111FM
dmi.product.version: C103WWV4
dmi.sys.vendor: Sony Corporation

Tags:

Revision history for this message

Jim Rorie (jfrorie) wrote on 2010-03-05:

BootDmesg.txt Edit (53.2 KiB, text/plain; charset="utf-8")
CoreDump.gz Edit (1.2 MiB, application/x-gzip)
CurrentDmesg.txt Edit (10.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (4.2 KiB, text/plain; charset="utf-8")
Disassembly.txt Edit (1.0 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (15.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (296 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (84.7 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.1 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (798 bytes, text/plain; charset="utf-8")
Registers.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Stacktrace.txt Edit (755 bytes, text/plain; charset="utf-8")
ThreadStacktrace.txt Edit (5.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (122.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (272.5 KiB, text/plain; charset="utf-8")
XsessionErrors.txt Edit (2.0 KiB, text/plain; charset="utf-8")

Revision history for this message

Apport retracing service (apport) wrote on 2010-03-05:

StacktraceTop:
sane_hpaio_close (handle=0x902ed0) at scan/sane/hpaio.c:600
sane_dll_close (handle=0x7f9e4800a420) at dll.c:1201
?? ()
?? ()
?? ()

Revision history for this message

Apport retracing service (apport) wrote on 2010-03-05: Stacktrace.txt

Stacktrace.txt Edit (710 bytes, text/plain)

Revision history for this message

Apport retracing service (apport) wrote on 2010-03-05: ThreadStacktrace.txt

ThreadStacktrace.txt Edit (41.8 KiB, text/plain)

tags:	added: apport-failed-retrace
tags:	removed: need-amd64-retrace

Revision history for this message

Robert Ancell (robert-ancell) wrote on 2010-03-09:

I get very similar bugs, as I also have an HP printer. Valgrind shows many errors in the HP drivers...

Changed in simple-scan (Ubuntu):
importance:	Undecided → Medium

Robert Ancell (robert-ancell) on 2010-03-26

visibility:

private → public

Robert Ancell (robert-ancell) on 2010-03-26

Changed in simple-scan (Ubuntu):
status:	New → Invalid

Revision history for this message

Fabián Rodríguez (magicfab) wrote on 2010-04-21:

@Jim and anyone using a multi-function HP scanner/printer: are you using HPLIP Toolbox to configure your device ? If not, please do so and test again. It's easily installed through the Ubuntu Software Center or via Synaptic/command-line, the package name is hplip-gui.

I am using several HP printers and multifunctions including scanning over network just fine on 64-bit with the latest updated Lucid.

Revision history for this message

Jim Rorie (jfrorie) wrote on 2010-04-21:

I have HPLIP loaded. This was a random crash. Overall it's pretty stable.

Revision history for this message

Sarbeswar Meher (sarbeswar-meher) wrote on 2011-09-26:

Please download and install the latest version hplip-3.11.7 from http://hplipopensource.com/hplip-web/index.html and install it using "sh hplip-3.11.7.run".

Let us know if you're facing any issue here.

Revision history for this message

Christopher Kyle Horton (christhehorton) wrote on 2011-12-05:

This is definitely still an issue in Precise Alpha 1.

Steps to reproduce:

1. Start Simple Scan. Check that it is set to scan in Photo mode.
2. Start a scan, then shortly after it begins filling in the image hit the cancel button.
3. Switch the scanning mode to Text.
4. Press the Scan button again, and again cancel the scan partway through.
5. Press the button for setting up a new document. Select "Discard all changes" in the dialog that pops up.
6. Press the Scan button again. Simple Scan will now crash and close.

Note: the first time I tried this procedure, it crashed with this error. The second time it crashed as in bug 900289, but the procedure and result are the same.

Package versions:

simple-scan 3.2.1-0ubuntu2
hplip 3.11.10-1ubuntu1
hplip-gui 3.11.10-1ubuntu1

Sarbeswar Meher (sarbeswar-meher) on 2011-12-06

Changed in hplip:
assignee:	nobody → Sarbeswar Meher (sarbeswar-meher)

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.