M29w scanner: error during device I/O
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
New
|
Undecided
|
Unassigned |
Bug Description
Printer: HP MFP M29w
Ubuntu 19.04
hplip: 3.9.16
2 failure modes, both with an Error: "error during device I/O"
CASE 1
If I run either of the following commands (for example);
$ scanimage -d <devicename> > abc.tiff
$ scanimage -d <devicename> - x 10 -y 10 > abc.tiff
I get the error:
"scanimage: sane_start: Error during device I/O"
Note that with the above commands, the scanner head doesn't physically move.
CASE 2
If I use the xsane GUI, it seems as long as the predicted output file size is less than ~10MB, the scanner works. However, if the file size is greater than ~10MB, xsane shows a popup with:
"Failed to start scanner: Error during device I/O"
Note that with the above command, even when I get the error, the scanner starts its scan (physically moves the scan head in the scanner), but then fails with the above error.
hp-doctor states one warning:
"warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices."
However, I did use hplip to install the printer. And I have tried multiple installs.
The above results are the same via wireless or USB connection.
UPDATE:
For "CASE 1" above, I modified the scanimage commands to reduce the file size, eg:
"scanimage --mode Gray --resolution 200 --compression JPEG --format=jpg > abc.jpg"
And the scan works.
Therefore, I am now confident that this is a file size issue. For large files sizes above roughly 10MB, I get the error "Error during device I/O".