Comment 3 for bug 1830566

Hi Lazerka,

This issue is seen as if we did not enable “ Enable Remote User Auto Capture “ option in the EWS page of the device.
 Once we enabled this option, we were able to do the scan.

To enable the option :
 1) Connect the device and PC in same network
 2) Open a Web browser, and in the address field, type the device IP address exactly as it displays on the Configuration Page, and then press Enter.
 NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
 3) On the top navigation tabs, select the Security tab.
 4) In the Web Scan Auto Capture Jobs, select the Enable Remote User Auto Capture check box.

After that restart the device (i.e., printer/scanner)

Thanks,
Umesh