HPLIP

Plugin install fails on 18.04 3.19.1

Bug #1814436 reported by Bill Williamson
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

Have no luck installing HPLip for a new install of Ubuntu 18.04 with an existing CP-1025nw printer. Suspecting it is the plugin, I have been focusing on trying to get that installed.

Below ouput, with some superfluous text removed and noted by # . Also some output from hp-check below.

------

######:~$ hp-plugin -i -p /home/#####/Downloads

HP Linux Imaging and Printing System (ver. 3.19.1)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.19.1)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

-----------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.19.1 |
-----------------------------------------

---------------
| COPY PLUGIN |
---------------

Downloading plug-in from: file:///home/####/Downloads/hplip-3.19.1-plugin.run
Downloading plug-in: [\ ] 0% 1100%Receiving digital keys: /usr/bin/gpg --homedir /home/#####/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
()

----------------------
| INSTALLING PLUG-IN |
----------------------

Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.19.1 Plugin Self Extracting Archive..............................................................

HP Linux Imaging and Printing System (ver. 3.19.1)
Plugin Installer ver. 3.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.19.1
Installed HPLIP version: 3.19.1
Number of files to install: 64

You must agree to the license terms before installing the plug-in:

LICENSE TERMS FOR HP Linux Imaging and Printing (HPLIP) Driver Plug-in

#####

Do you accept the license terms for the plug-in (y=yes*, n=no, q=quit) ? y
Please enter the sudoer (#####)'s password:
Plugin installation failed
error: Plugin installation failed

Done.

----

hp-check

HP-LaserJet-CP-1025nw
---------------------
Type: Unknown
Device URI: dnssd://HP%20LaserJet%20CP%201025nw._pdl-datastream._tcp.local/
PPD: /etc/cups/ppd/HP-LaserJet-CP-1025nw.ppd
warning: Failed to read /etc/cups/ppd/HP-LaserJet-CP-1025nw.ppd ppd file
PPD Description:
Printer status: printer HP-LaserJet-CP-1025nw is idle. enabled since Sat 26 Jan 2019 09:23:24 AEDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

Tags: 18.04
Revision history for this message
brian_p (claremont102) wrote :

Ubuntu 18.04's hplip should work with the CP-1025nw, so I imagine it's testing of 3.19.1 you are doing. Required reading is

https://developers.hp.com/hp-linux-imaging-and-printing/release_notes

--
Brian.

Revision history for this message
Bill Williamson (billwubuntu) wrote :

Thank you Brian,

I've;
sh hplip-3.19.1-plugin.run
and that completes, then I
sh hplip-3.19.1.run

and the last few lines of what I get;

Running 'sudo make install'
Please wait, this may take several minutes...
Command completed successfully.
Build complete.
POST-BUILD COMMANDS
-------------------
warning: CUPSEXT could not be loaded. Please check HPLIP installation.

What do I do next?
I have tried hp-setup but it says it is not installed,

Command 'hp-setup' not found, but can be installed with:
sudo apt install hplip

and then when I do that, I get;
Reading package lists... Done
Building dependency tree
Reading state information... Done
hplip is already the newest version (3.17.10+repack0-5).
0 to upgrade, 0 to newly install, 0 to remove and 65 not to upgrade.

Revision history for this message
brian_p (claremont102) wrote :

Can you print (the plugin is required for this)?

What does

  ls -l /usr/share/hplip/prnt/plugins

give?

--
brian.

Revision history for this message
Bill Williamson (billwubuntu) wrote :

ls -l /usr/share/hplip/prnt/plugins

ls: cannot access '/usr/share/hplip/prnt/plugins': No such file or directory

--- will have to log off now for 12 hrs, thank you

Revision history for this message
brian_p (claremont102) wrote :

> ls: cannot access '/usr/share/hplip/prnt/plugins': No such
> file or directory

The plugin does not appear to be installed.

The Release Notes recommend doing

  sh hplip-3.19.1-plugin.run

Where did you get hplip-3.19.1-plugin.run from?

--
Brian.

Revision history for this message
Bill Williamson (billwubuntu) wrote :

Hello Brian,

thanks for your interest,
I got hplip-3.19.1-plugin.run and asc
from
https://www.openprinting.org/download/printdriver/auxfiles/HP/plugins/

Revision history for this message
brian_p (claremont102) wrote :

In your first message you say:

> Have no luck installing HPLip for a new install of
> Ubuntu 18.04 with an existing CP-1025nw printer.
> Suspecting it is the plugin, I have been focusing
> on trying to get that installed.

Message # has:

> hplip is already the newest version (3.17.10+repack0-5).

I would download hplip-3.17.10-plugin.run and install it with 'hp-plug -i -p'. There really should be no need to have 3.19.1 on the system.

--
Brian.

Revision history for this message
Bill Williamson (billwubuntu) wrote :

OMG OMG OMG SUCCESS!! SUCCESS!!

got 3.17.10.plugin.run and asc file from here https://www.openprinting.org/download/printdriver/auxfiles/HP/plugins/

hp-plugin

sh hplip-3.17.10.run
error: ubuntu-18.04 version is not supported, so all dependencies may not be installed. However trying to install using ubuntu-17.04 version packages.
Press 'y' to continue auto installation
Please choose the installation mode a
Is "Ubuntu 18.04" your correct distro y
Please enter the sudoer #### password:
Would you like to have this installer install the hplip specific policy/profile (y=yes
HPLIP-3.17.10 exists, this may conflict with the new one being installed.
Do you want to ('i'= Remove and Install*
Do you want to check for HPLIP updates?. (y=yes*, n=no) : n
HPLIP Plug-in's needs to be installed/updated. Do you want to update plug-in's?. (y=yes*
GUI Mode

An error message about not being able to read the key file - accept regardless

printer setup stage - gui mode

won't detect

manual mode
IP address:10.1.1.101

Print Test Page.......

SUCCESS!!!!

Revision history for this message
Bill Williamson (billwubuntu) wrote :
Download full text (10.2 KiB)

but of course the ubiquitous
$ error: No system tray detected on this system. Unable to start, exiting.

Whatev'

For interest;
hp-doctor

HP Linux Imaging and Printing System (ver. 3.17.10)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.17.10)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
error: This distro (i.e ubuntu 18.04) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.17.10)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....
warning: 12-18.04 version is not supported. Using 12-17.04 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
 ---------------

 Kernel: 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019 GNU/Linux
 Host: billw-HP-Compaq-8200-Elite-SFF-PC
 Proc: 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019 GNU/Linux
 Distribution: 12 18.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
 -----------------------

HPLIP-Version: HPLIP 3.17.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.17.10
html=/usr/share/doc/hplip-3.17.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.17.10

Current conte...

Revision history for this message
brian_p (claremont102) wrote :

> Print Test Page.......
>
> SUCCESS!!!!

Splendid.

--
Brian.

Revision history for this message
Bill Williamson (billwubuntu) wrote :

Further resources on this (had to update the laptop as well as desktop)

Check what version is installed
sudo dpkg -l|grep hplip

https://www.openprinting.org/download/printdriver/auxfiles/HP/plugins/
https://sourceforge.net/projects/hplip/files/hplip/3.17.10/

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