HPLIP

  1. Bug #1747060
  2. Activity log

Activity log for bug #1747060

Date Who What changed Old value New value Message
2018-02-02 18:59:47 mac bug added bug
2018-02-02 18:59:47 mac attachment added hp-check https://bugs.launchpad.net/bugs/1747060/+attachment/5047697/+files/hp-check
2018-02-02 19:02:04 mac description Hi, I have just bought this Printer/Scanner. Printing worked out of the box, and after setting manually duplex in CUPS all is great. But scanner doesn't work either by USB or Network. I tried some tricks, adding IP, firewall rules, no firewall, enable sane, like here: https://feeding.cloud.geek.nz/posts/setting-up-a-network-scanner-using-sane/ or http://xmodulo.com/configure-network-printer-scanner-ubuntu-desktop.html and others. Installed HPLIP-GUI, no luck lsusb shows: "Bus 003 Device 009: ID 03f0:9f17 Hewlett-Packard" which is printer, but no trace for a scanner (should there be a second device?). imagescan -L xsane net:192.168.0.20 (printer IP in my network) simple-scan could not find or open device. Only simple-scan over USB says, that it has found a scanner, device made by HP, and needs to install additional drivers. But then it fails to install it. I've noticed that it wants to install "libsane-hpaio", but then it sees that it is already installed. Debug from simple-scan (I cannot attach 2 files before submitting a bug): simple-scan -d [+0,00s] DEBUG: simple-scan.vala:674: Starting Simple Scan 3.20.0, PID=22328 [+0,00s] DEBUG: Connecting to session manager [+0,03s] DEBUG: ui.vala:2032: Loading state from /home/will/.cache/simple-scan/state [+0,03s] DEBUG: ui.vala:1995: Restoring window to 976x717 pixels [+0,03s] DEBUG: autosave-manager.vala:64: Loading autosave information [+0,03s] DEBUG: autosave-manager.vala:259: Waiting to autosave... [+0,07s] DEBUG: scanner.vala:1447: sane_init () -> SANE_STATUS_GOOD [+0,07s] DEBUG: scanner.vala:1453: SANE version 1.0.25 [+0,07s] DEBUG: scanner.vala:1514: Requesting redetection of scan devices [+0,07s] DEBUG: scanner.vala:803: Processing request [+0,13s] DEBUG: autosave-manager.vala:281: Autosaving book information [+0,22s] DEBUG: ui.vala:2124: Saving state to /home/will/.cache/simple-scan/state [+5,32s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD [+5,32s] DEBUG: scanner.vala:1514: Requesting redetection of scan devices [+5,32s] DEBUG: scanner.vala:803: Processing request [+5,69s] DEBUG: ui.vala:2124: Saving state to /home/will/.cache/simple-scan/state [+9,90s] DEBUG: adding state 0x55bd725f82e0 [+9,90s] DEBUG: role now resolve [+9,92s] DEBUG: notify::connected [+10,17s] DEBUG: notify::connected [+10,18s] DEBUG: emit transaction-list-changed [+10,28s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD [+10,38s] DEBUG: ui.vala:2124: Saving state to /home/will/.cache/simple-scan/state [+10,70s] DEBUG: remove state 0x55bd725f82e0 [+10,70s] DEBUG: adding state 0x55bd724f8660 [+10,70s] DEBUG: role now install-packages [+10,70s] DEBUG: emit transaction-list-changed [+10,71s] DEBUG: using frontend gnome [+10,71s] DEBUG: using socket in /tmp/gpk-e8503da8aaec4ce5919526f33d9d5078.socket [+11,08s] DEBUG: remove state 0x55bd724f8660 [+11,08s] WARNING: ui.vala:1670: Failed to install drivers: Pakiet libsane-hpaio jest już zainstalowany [+22,13s] DEBUG: autosave-manager.vala:195: Deleting autosave records [+22,13s] DEBUG: scanner.vala:1587: Stopping scan thread [+22,13s] DEBUG: scanner.vala:803: Processing request [+22,13s] DEBUG: scanner.vala:1598: sane_exit () HP-CHECK attached. Regardles of what is says, I do have CUPS and dbus installed. I would appreciate any help to make this scanner work under Linux (preferably Linux Mint 18.3) Regards, Martin Hi, I have just bought this Printer/Scanner "HP LaserJet 500 color MFP M575". Printing worked out of the box, and after setting manually duplex in CUPS all is great. But scanner doesn't work either by USB or Network. I tried some tricks, adding IP, firewall rules, no firewall, enable sane, like here: https://feeding.cloud.geek.nz/posts/setting-up-a-network-scanner-using-sane/ or http://xmodulo.com/configure-network-printer-scanner-ubuntu-desktop.html and others. Installed HPLIP-GUI, no luck lsusb shows: "Bus 003 Device 009: ID 03f0:9f17 Hewlett-Packard" which is printer, but no trace for a scanner (should there be a second device?). imagescan -L xsane net:192.168.0.20 (printer IP in my network) simple-scan could not find or open device. Only simple-scan over USB says, that it has found a scanner, device made by HP, and needs to install additional drivers. But then it fails to install it. I've noticed that it wants to install "libsane-hpaio", but then it sees that it is already installed. Debug from simple-scan (I cannot attach 2 files before submitting a bug): simple-scan -d [+0,00s] DEBUG: simple-scan.vala:674: Starting Simple Scan 3.20.0, PID=22328 [+0,00s] DEBUG: Connecting to session manager [+0,03s] DEBUG: ui.vala:2032: Loading state from /home/will/.cache/simple-scan/state [+0,03s] DEBUG: ui.vala:1995: Restoring window to 976x717 pixels [+0,03s] DEBUG: autosave-manager.vala:64: Loading autosave information [+0,03s] DEBUG: autosave-manager.vala:259: Waiting to autosave... [+0,07s] DEBUG: scanner.vala:1447: sane_init () -> SANE_STATUS_GOOD [+0,07s] DEBUG: scanner.vala:1453: SANE version 1.0.25 [+0,07s] DEBUG: scanner.vala:1514: Requesting redetection of scan devices [+0,07s] DEBUG: scanner.vala:803: Processing request [+0,13s] DEBUG: autosave-manager.vala:281: Autosaving book information [+0,22s] DEBUG: ui.vala:2124: Saving state to /home/will/.cache/simple-scan/state [+5,32s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD [+5,32s] DEBUG: scanner.vala:1514: Requesting redetection of scan devices [+5,32s] DEBUG: scanner.vala:803: Processing request [+5,69s] DEBUG: ui.vala:2124: Saving state to /home/will/.cache/simple-scan/state [+9,90s] DEBUG: adding state 0x55bd725f82e0 [+9,90s] DEBUG: role now resolve [+9,92s] DEBUG: notify::connected [+10,17s] DEBUG: notify::connected [+10,18s] DEBUG: emit transaction-list-changed [+10,28s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD [+10,38s] DEBUG: ui.vala:2124: Saving state to /home/will/.cache/simple-scan/state [+10,70s] DEBUG: remove state 0x55bd725f82e0 [+10,70s] DEBUG: adding state 0x55bd724f8660 [+10,70s] DEBUG: role now install-packages [+10,70s] DEBUG: emit transaction-list-changed [+10,71s] DEBUG: using frontend gnome [+10,71s] DEBUG: using socket in /tmp/gpk-e8503da8aaec4ce5919526f33d9d5078.socket [+11,08s] DEBUG: remove state 0x55bd724f8660 [+11,08s] WARNING: ui.vala:1670: Failed to install drivers: Pakiet libsane-hpaio jest już zainstalowany [+22,13s] DEBUG: autosave-manager.vala:195: Deleting autosave records [+22,13s] DEBUG: scanner.vala:1587: Stopping scan thread [+22,13s] DEBUG: scanner.vala:803: Processing request [+22,13s] DEBUG: scanner.vala:1598: sane_exit () HP-CHECK attached. Regardles of what is says, I do have CUPS and dbus installed. I would appreciate any help to make this scanner work under Linux (preferably Linux Mint 18.3) Regards, Martin
2018-02-08 11:59:04 Nishitha Antony hplip: status New In Progress
2018-02-08 11:59:06 Nishitha Antony hplip: assignee Nishitha Antony (ni301701)
2018-02-20 10:13:05 mac attachment added avahi-browse https://bugs.launchpad.net/hplip/+bug/1747060/+attachment/5058777/+files/avahi-browse