HPLIP

hplip-3.17.11 fails to print, error: prnt/backend/hp.c 919: ERROR: null print job total=0

Bug #1741619 reported by Stefan
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
HPLIP
In Progress
Undecided
Unassigned

Bug Description

**Bug description:**

hplip version 3.17.11 fails to print anything , including printing a testing page from hp-systray utility. ( see below detailed info about software versions )
The error given in systemd-journald is:
```
Jan 06 09:40:13 thoth02 hp[4144]: prnt/backend/hp.c 919: ERROR: null print job total=0
```
The message given in the hp-systray "Printer Control" tab can be seen below, hp-systray prints this message when nothing is printed.

```
Job finished ID 501
```

**Workaround:**

Downgrading to hplip 3.17.10 fixes this issue and printing works as expected.

**Software versions**

```
OS: Archlinux
hplip: 3.17.11-1
printer: HP OfficeJet 4650
```

Revision history for this message
Shivani Mandora (shivani1709) wrote :

Hi Stefan,
Arch Linux is not supported distro for HPLIP drivers. Can you please confirm on which distro version you downgraded to 3.17.10 and it worked? Ideally the 3.17.10 hplip driver will not work in Arch Linux.

Thanks,
Shivani

Changed in hplip:
status: New → In Progress
Revision history for this message
Stefan (stefan-cocora) wrote :

Hi Shivani,

  To confirm:
- the distro I've used and the hplip drivers have worked on for months and months is Archlinux.

Archlinux is the same distro where I've downgraded to 3.17.10 and the drivers from version 3.17.10 work.

  On the "not supported distro" statement:
- does this mean that you won't investigate or try to reproduce or fix this issue because I'm not running the distro that you support ?

Thanks,
Stefan

Revision history for this message
Suma Byrappa (suma-byrappa) wrote :

Hi Stefan,

We will fix all the issues which improves HPLIP quality and helps users in continuing to use HPLIP. The supported (or tier-1) distro's get higher priority.

Regards,
Suma

Revision history for this message
David Kahles (dkahles) wrote :

Hi,

i can confirm the issue with ubuntu 18.04. All packages are up-to-date.
The only message in the logs is "prnt/backend/hp.c 919: ERROR: null print job total=0".

My hplip version is 3.17.10+repack0-5. The printer is a "Officejet Pro 6830".

Can I provide further information to you?

Regards,
David

Revision history for this message
David Kahles (dkahles) wrote :

I just removed the ubuntu package and installed hplip 3.18.9 from https://developers.hp.com/hp-linux-imaging-and-printing/gethplip.
The problem still exists.

Regards,
David

Revision history for this message
damien.courousse (damien-courousse) wrote :

Bumped into the same issue, with hplip 3.18.12 on Debian stable -- https://packages.debian.org/buster/hplip.

The problem was fixde by upgrading to version 3.20.9, currently in buster-backports.

regards,
Damien

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