HPLIP

hplip not working in general

Bug #1415504 reported by Martin Reich on 2015-01-28

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	New	Undecided	goutam kodu

Bug Description

Problem with HP laserJet CP 1025
This Printer only print for one or two times correctly.
In most cases printing wont work out of gwenview or gimp
It is working only out of the hp tool directly.
I tried hplip 3.14.3 and 3.14.10 also compiled by myself.
Mostly in cases the module is working the pictures are very,very dark.
No fun to look at them. I tried it with opensuse 13.2 and LinuxMint 17.1.

In the moment an additional hint saying:
checksum failed:
how ever there is a great mismatch of errors

tin@grosser:~ > sudo hp-setup -i
[sudo] password for martin:

HP Linux Imaging and Printing System (ver. 3.14.3)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

  Num Connection Description
            Type
  -------- ---------- ----------------------------------------------------------
  0* usb Universal Serial Bus (USB)
  1 net Network/Ethernet/Wireless (direct connection or JetDirect)
  2 par Parallel Port (LPT:)

Enter number 0...2 for connection type (q=quit, enter=usb*) ? 0

Using connection type: usb

Using device: hp:/usb/HP_LaserJet_CP_1025?serial=0W0297R3PR1a

Setting up device: hp:/usb/HP_LaserJet_CP_1025?serial=0W0297R3PR1a

---------------------
| PRINT QUEUE SETUP |
---------------------

warning: One or more print queues already exist for this device: HP_LaserJet_CP_1025.

Would you like to install another print queue for this device (y=yes, n=no*, q=quit) ? y

Please enter a name for this print queue (m=use model name:'HP_LaserJet_CP_1025_2'*, q=quit) ?no6
Using queue name: no6
Locating PPD file... Please wait.

Found PPD file: drv:///hp/hpcups.drv/hp-laserjet_cp_1025.ppd
Description:

Note: The model number may vary slightly from the actual model number on the device.

Does this PPD file appear to be the correct one (y=yes*, n=no, q=quit) ? y
Enter a location description for this printer (q=quit) ?Badezimmer
Enter additonal information or notes for this printer (q=quit) ?

Adding print queue to CUPS:
Device URI: hp:/usb/HP_LaserJet_CP_1025?serial=0W0297R3PR1a
Queue name: no6
PPD file: drv:///hp/hpcups.drv/hp-laserjet_cp_1025.ppd
Location: Badezimmer
Information:
error: Printer queue setup failed. Error : client-error-not-possible
martin@grosser:~ > cd Downloads/
martin@grosser:~/Downloads > ./hplip
hplip/ hplip-3.14.10/ hplip-3.14.10.run hplip-tar/
martin@grosser:~/Downloads > ./hplip
hplip/ hplip-3.14.10/ hplip-3.14.10.run hplip-tar/
martin@grosser:~/Downloads > ./hplip-3.14.10.run
Creating directory hplip-3.14.10
Verifying archive integrity... All good.
Uncompressing HPLIP 3.14.10 Self Extracting Archive............................................................................................................................................................................................................................................................................................................................................................................................chown: der Eigentümer von »./.libs/hpmudext.soT“ wird geändert: Die Operation ist nicht erlaubt
chown: der Eigentümer von »./.libs/libsane-hpaio.so.1.0.0T“ wird geändert: Die Operation ist nicht erlaubt
chgrp: die Gruppe von »./.libs/hpmudext.soT“ wird geändert: Die Operation ist nicht erlaubt
chgrp: die Gruppe von »./.libs/libsane-hpaio.so.1.0.0T“ wird geändert: Die Operation ist nicht erlaubt

HP Linux Imaging and Printing System (ver. 3.14.10)
HPLIP Installer ver. 5.1

Installer log saved in: hplip-install_Wed-28-Jan-2015_09:36:58.log

\
note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.
error: linuxmint-17.1 version is not supported, so all dependencies may not be installed. However trying to install using linuxmint-17 version packages.

Press 'y' to continue auto installation. Press 'n' to quit auto instalation(y=yes, n=no*): y

INSTALLATION MODE
-----------------
Automatic mode will install the full HPLIP solution with the most common options.
Custom mode allows you to choose installation options to fit specific requirements.

Please choose the installation mode (a=automatic*, c=custom, q=quit) :

Initializing. Please wait...

INTRODUCTION
------------
This installer will install HPLIP version 3.14.10 on your computer.
Please close any running package management systems now (YaST, Adept, Synaptic, Up2date, etc).

DISTRO/OS CONFIRMATION
----------------------
Distro appears to be Linux Mint 17.1.

Is "Linux Mint 17.1" your correct distro/OS and version (y=yes*, n=no, q=quit) ? y

ENTER USER PASSWORD
-------------------
Please enter the sudoer (martin)'s password:

INSTALLATION NOTES
------------------
Enable the universe/multiverse repositories. Also be sure you are using the Ubuntu "Main" Repositories. See: https://help.ubuntu.com/community/Repositories/Ubuntu for more information. Disable the CD-ROM/DVD source if you do not have the Ubuntu installation media inserted in the drive.

Please read the installation notes. Press <enter> to continue or 'q' to quit:

RUNNING PRE-INSTALL COMMANDS
----------------------------
OK

CHECKING FOR NETWORK CONNECTION
-------------------------------
Network connection present.

RUNNING PRE-PACKAGE COMMANDS
----------------------------
sudo dpkg --configure -a (Pre-depend step 1)
sudo apt-get install --yes --force-yes -f (Pre-depend step 2)
sudo apt-get update (Pre-depend step 3)
OK

DEPENDENCY AND CONFLICT RESOLUTION
----------------------------------
HPLIP-3.14.3 exists, this may conflict with the new one being installed.
Do you want to ('i'= Remove and Install*, 'o'= Overwrite, 'q'= Quit)? :i
Starting uninstallation...
HPLIP uninstallation is completed

RUNNING POST-PACKAGE COMMANDS
-----------------------------
OK

RE-CHECKING DEPENDENCIES
------------------------
OK

PRE-BUILD COMMANDS
------------------
OK

BUILD AND INSTALL
-----------------
Running './configure --with-hpppddir=/usr/share/ppd/HP --libdir=/usr/lib/x86_64-linux-gnu --prefix=/usr --enable-udev-acl-rules --enable-qt4 --disable-libusb01_build --enable-doc-build --disable-cups-ppd-install --disable-foomatic-drv-install --disable-foomatic-ppd-install --disable-hpijs-install --disable-udev_sysfs_rules --disable-policykit --enable-cups-drv-install --enable-hpcups-install --enable-network-build --enable-dbus-build --enable-scan-build --enable-fax-build'
Please wait, this may take several minutes...
Command completed successfully.

Running 'make clean'
Please wait, this may take several minutes...
Command completed successfully.

Running 'make'
Please wait, this may take several minutes...
Command completed successfully.

Running 'sudo make install'
Please wait, this may take several minutes...
Command completed successfully.

Build complete.

POST-BUILD COMMANDS
-------------------

CLOSE HP_SYSTRAY
----------------
Sending close message to hp-systray (if it is currently running)...

HPLIP UPDATE NOTIFICATION
-------------------------
Do you want to check for HPLIP updates?. (y=yes*, n=no) : y

HPLIP PLUGIN UPDATE NOTIFICATION
--------------------------------
HPLIP Plug-in's needs to be installed/updated. Do you want to update plug-in's?. (y=yes*, n=no) : y
Do you want to install plug-in's in GUI mode?. (u=GUI mode*, i=Interactive mode) : i
Running 'sudo hp-plugin -i' command....
[sudo] password for martin:

HP Linux Imaging and Printing System (ver. 3.14.10)
Plugin Download and Install Utility ver. 2.1

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

------------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.14.10 |
------------------------------------------

  Option Description
  ---------- --------------------------------------------------
  d Download plug-in from HP (recomended)
  p Specify a path to the plug-in (advanced)
  q Quit hp-plugin (skip installation)

Enter option (d=download*, p=specify path, q=quit) ? d

-------------------
| DOWNLOAD PLUGIN |
-------------------

Checking for network connection...
Downloading plug-in from:
Downloading plug-in: [\ ] 0% ()
error: /home/martin/.hplip/hplip-3.14.10-plugin.run file does not match its checksum. File may have been corrupted or altered
error: hp-plugin command failed. Please run hp-plugin manually.

RESTART OR RE-PLUG IS REQUIRED
------------------------------
If you are installing a USB connected printer, and the printer was plugged in when you started this installer, you will need to either restart your PC or unplug and re-plug in
your printer (USB cable only). If you choose to restart, run this command after restarting: hp-setup (Note: If you are using a parallel connection, you will have to restart your
PC. If you are using network/wireless, you can ignore and continue).

Restart or re-plug in your printer (r=restart, p=re-plug in*, i=ignore/continue, q=quit) : p
Please unplug and re-plugin your printer now. Press <enter> to continue or 'q' to quit:

PRINTER SETUP
-------------
Please make sure your printer is connected and powered on at this time.
Do you want to setup printer in GUI mode? (u=GUI mode*, i=Interactive mode) : i
Running 'sudo hp-setup -i' command....

HP Linux Imaging and Printing System (ver. 3.14.10)
Printer/Fax Setup Utility ver. 9.0

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

Enter number 0...1 for connection type (q=quit, enter=usb*) ?

Using connection type: usb

Using device: hp:/usb/HP_LaserJet_CP_1025?serial=0W0297R3PR1a

Setting up device: hp:/usb/HP_LaserJet_CP_1025?serial=0W0297R3PR1a

------------------------
| PLUG-IN INSTALLATION |
------------------------

HP Linux Imaging and Printing System (ver. 3.14.10)
Plugin Download and Install Utility ver. 2.1

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

------------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.14.10 |
------------------------------------------

Enter option (d=download*, p=specify path, q=quit) ? d

-------------------
| DOWNLOAD PLUGIN |
-------------------

Checking for network connection...
Downloading plug-in from:
Downloading plug-in: [\ ] 0% ()
error: /home/martin/.hplip/hplip-3.14.10-plugin.run file does not match its checksum. File may have been corrupted or altered
error: Failed to install Plugin.
error: hp-setup failed. Please run hp-setup manually.

RE-STARTING HP_SYSTRAY
----------------------

HP Linux Imaging and Printing System (ver. 3.14.10)
System Tray Status Service ver. 2.0

/usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
set_interactive(1)
martin@grosser:~/Downloads > hp-plugin

HP Linux Imaging and Printing System (ver. 3.14.10)
Plugin Download and Install Utility ver. 2.1

error: You must be root to run this utility.
martin@grosser:~/Downloads > sudo hp-plugin

HP Linux Imaging and Printing System (ver. 3.14.10)
Plugin Download and Install Utility ver. 2.1

Error: "/var/tmp/kdecache-martin" is owned by uid 1000 instead of uid 0.
Bus::open: Can not get ibus-daemon's address.
IBusInputContext::createInputContext: no connection to ibus-daemon
Checking for network connection...
Downloading plug-in from:
error: /home/martin/.hplip/hplip-3.14.10-plugin.run file does not match its checksum. File may have been corrupted or altered

Vormals nicht ausgewähltes Paket hplip wird gewählt.
(Lese Datenbank ... 217691 Dateien und Verzeichnisse sind derzeit installiert.)
Vorbereitung zum Entpacken von .../hplip_3.14.10-1_amd64.deb ...
Entpacken von hplip (3.14.10-1) ...
dpkg: Fehler beim Bearbeiten des Archivs /home/martin/Downloads/hplip-tar/hplip-3.14.10/hplip_3.14.10-1_amd64.deb (--install):
Versuch, »/usr/lib/cups/filter/hpcups« zu überschreiben, welches auch in Paket printer-driver-hpcups 3.14.3-0ubuntu3.2 ist
dpkg-deb: Fehler: Unterprozess einfügen wurde durch Signal (Datenübergabe unterbrochen (broken pipe)) getötet
Fehler traten auf beim Bearbeiten von:
/home/martin/Downloads/hplip-tar/hplip-3.14.10/hplip_3.14.10-1_amd64.deb
/var/tmp/tmp.zAkmre2wvd/dpkginstall.log (END)

martin@grosser:~/Downloads/hplip-tar/hplip-3.14.10 > hp-doctor

HP Linux Imaging and Printing System (ver. 3.14.10)
Self Diagnse Utility and Healing Utility ver. 1.0

Checking for Deprecated items....
error: This distro (i.e linuxmint 17.1) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y

Checking for HPLIP updates....
Latest version of HPLIP is already installed.

Checking for Dependencies....
warning: linuxmint-17.1 version is not supported. Using linuxmint-17 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
Host: grosser
Proc: 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 GNU/Linux
Distribution: linuxmint 17.1
Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 17.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=no
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=no
fax-build=no
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Datei oder Verzeichnis nicht gefunden

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1422454826
pending_upgrade_time = 0
latest_available_version = 3.14.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = hp:/usb/HP_LaserJet_CP_1025?serial=0W0297R3PR1a
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 28.01.2015 16:00:26
version = 3.14.10

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
gs Ghostscript REQUIRED 7.05 9.10 OK -
network Network-wget OPTIONAL - 1.15 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus REQUIRED - 1.6.18 OK -
cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
cups-devel CUPS-SDK REQUIRED - 1.7.2 OK -
sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.23 OK -
cups-image CUPS-Image-Lib REQUIRED - 1.7.2 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

gcc gcc-Compiler REQUIRED - 4.8.2 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
hpmudext IO-Extension REQUIRED - 3.14.10 OK -

-----------------------
| Scan Configuration |
-----------------------

scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ----------------------------------------------- -----------------------------------
  hp:/usb/HP_LaserJet_CP_1025?serial=0W0297R3PR1a HP LaserJet CP 1025

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_CP_1025
-------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_CP_1025?serial=0W0297R3PR1a
PPD: /etc/cups/ppd/HP_LaserJet_CP_1025.ppd
PPD Description: HP LaserJet Cp 1025, hpcups 3.14.10, requires proprietary plugin
Printer File "/usr/lib/cups/filter/hpcups" not available: No such file or directoryCET -
error: Required plug-in status: Not installed
Communication status: Good

HP_No_4
-------
Type: Unknown
Device URI: ///dev/null

no5
---
Type: Unknown
Device URI: ///dev/null

no6
---
Type: Unknown
Device URI: ///dev/null

--------------
| PERMISSION |
--------------

USB HP_LaserJet_CP_1025 Required - - OK Node:'/dev/bus/usb/003/002' Perm:' root lp rw- rw- rw- rw- r--'

Checking Permissions....
Permissions are correct.

Checking for Configured Queues....
error: PPD /etc/cups/ppd/HP_No_4.ppd file not found
warning: HP_No_4 is not HP Device.
warning: Fail to read ppd=/etc/cups/ppd/HP_No_4.ppd file
unknown protocol device_uri=///dev/null
error: PPD /etc/cups/ppd/no5.ppd file not found
warning: no5 is not HP Device.
warning: Fail to read ppd=/etc/cups/ppd/no5.ppd file
unknown protocol device_uri=///dev/null
error: PPD /etc/cups/ppd/no6.ppd file not found
warning: no6 is not HP Device.
warning: Fail to read ppd=/etc/cups/ppd/no6.ppd file
unknown protocol device_uri=///dev/null

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
Plugin's are missing. Press 'y' to install the plugin(y=yes*, n=no):y
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

------------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.14.10 |
------------------------------------------

Enter option (d=download*, p=specify path, q=quit) ? d

-------------------
| DOWNLOAD PLUGIN |
-------------------

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
martin@grosser:~/Downloads/hplip-tar/hplip-3.14.10 >

Revision history for this message

goutam kodu (goutam-hplip) wrote on 2015-01-28:

Hi,

Can you delete the file /home/martin/.hplip/hplip-3.14.10-plugin.run and /home/martin/.hplip/hplip-3.14.10-plugin.run.asc

rm /home/martin/.hplip/hplip-3.14.10-plugin.run
rm /home/martin/.hplip/hplip-3.14.10-plugin.run.asc

And run command "sudo hp-plugin -i -g" in terminal and provide its output.

Rgds,
Goutam

Suma Byrappa (suma-byrappa) on 2015-02-18

Changed in hplip:
assignee:	nobody → goutam kodu (goutam-hplip)

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