HP DeskJet 842C will not print with Print Quality set to "Normal Grayscale," but "Draft Grayscale" and "Normal Color" work.
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Confirmed
|
Undecided
|
Unassigned | ||
cups (Ubuntu) |
Invalid
|
Undecided
|
Unassigned | ||
hplip (Arch Linux) |
New
|
Undecided
|
Unassigned | ||
hplip (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
In Document Print Status, the job status is "Stopped." In the Job Attributes, job-printer-
If I reprint from the Document Print Status GUI, after a moment's pause, I get a dialog box saying "Print Error — There was a problem processing document…" and the name of the document.
I have deleted and re-added this printer several times with the Settings Manager → Printers GUI. The printer is an HP DeskJet 842C, which comes up as an 840C on screen. The test page works (I assume because it's in colour mode).
I am running Xubuntu. This printer worked with Xubuntu 10.04.2.
$ lsb_release -rd
Description: Ubuntu 14.04.1 LTS
Release: 14.04
hplip:
Installed: 3.14.3-0ubuntu3.2
Candidate: 3.14.3-0ubuntu3.2
Version table:
*** 3.14.3-0ubuntu3.2 0
500 http://
100 /var/lib/
3.
500 http://
cups:
Installed: 1.7.2-0ubuntu1.2
Candidate: 1.7.2-0ubuntu1.2
Version table:
*** 1.7.2-0ubuntu1.2 0
500 http://
500 http://
100 /var/lib/
1.7.2-0ubuntu1 0
500 http://
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3.2
ProcVersionSign
Uname: Linux 3.13.0-39-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
CurrentDesktop: XFCE
Date: Tue Nov 25 23:33:52 2014
InstallationDate: Installed on 2011-03-27 (1339 days ago)
InstallationMedia: Xubuntu 10.04.2 "Lucid Lynx" - Release amd64 (20110215.1)
Lpstat: device for DeskJet_840C: hp:/usb/
MachineType: System manufacturer System Product Name
Papersize: letter
PpdFiles: DeskJet_840C: HP Deskjet 840c, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: hplip
UpgradeStatus: Upgraded to trusty on 2014-11-13 (13 days ago)
dmi.bios.date: 09/08/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1601
dmi.board.
dmi.board.name: M4A88TD-V EVO/USB3
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: System Product Name
dmi.product.
dmi.sys.vendor: System manufacturer
tags: | added: bios-outdated-2301 |
tags: | added: regression-release |
Changed in hplip (Ubuntu): | |
status: | New → Confirmed |
D [25/Nov/ 2014:23: 27:05 -0500] [Job 116] prnt/hpcups/ Pcl3Gui. cpp 75: Requested resolution not supported with requested printmodeprnt/ hpcups/ HPCupsFilter. cpp 456: m_Job initialization failed with error = 25 2014:23: 27:05 -0500] [Job 116] PID 11640 (/usr/lib/ cups/filter/ hpcups) stopped with status 1.
D [25/Nov/