I'm in the same issue. When I try to open Xsane program it says "can't create archive error" and then "failed to open devide 'hpaio:/net/HP_LaserJet_Professional_M1217nfw_MFP?id=192.168.0.152':Device I/O error I need to scan on my office. Here is my Syslog: /hp-check.log HP Linux Imaging and Printing System (ver. 3.19.12) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version --------------- | SYSTEM INFO | --------------- Kernel: 5.3.0-26-generic #28~18.04.1-Ubuntu SMP Wed Dec 18 16:40:14 UTC 2019 GNU/Linux Host: raquel-Cherloes Proc: 5.3.0-26-generic #28~18.04.1-Ubuntu SMP Wed Dec 18 16:40:14 UTC 2019 GNU/Linux Distribution: 12 18.04 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.19.12 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 18.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.19.12 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.19.12 html=/usr/share/doc/hplip-3.19.12 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.19.12 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes class-driver=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.19.12 Current contents of '~/.hplip/hplip.conf' file: [installation] date_time = 28/01/20 13:12:00 version = 3.19.12 [upgrade] notify_upgrade = true last_upgraded_time = 1580205889 pending_upgrade_time = 0 latest_available_version = 3.17.10 [settings] systray_visible = 2 systray_messages = 3 [last_used] device_uri = hpaio:/net/HP_LaserJet_Professional_M1217nfw_MFP?ip=192.168.0.152 printer_name = working_dir = /home/raquel/Descargas/hplip-3.19.12-plugin.run [commands] scan = /usr/bin/xsane -V %SANE_URI% [refresh] rate = 30 enable = false type = 1 [polling] enable = false interval = 5 device_list = [fax] voice_phone = email_address = -------------- | COMPILEDEP | -------------- gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.4.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK - libtool libtool - Library building support services REQUIRED - 2.4.6 OK - ------------------------ | General Dependencies | ------------------------ libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK - python-xml Python XML libraries REQUIRED - 2.2.5 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK - sane-devel SANE - Scanning library development files REQUIRED - - OK - pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 5.1.0 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK - libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.17 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK - python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK - cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK - pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.17 OK - python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - libjpeg libjpeg - JPEG library REQUIRED - - OK - sane SANE - Scanning library REQUIRED - - OK - ---------------------- | Scan Configuration | ---------------------- scanext Scan-SANE-Extension REQUIRED - 3.19.12 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.19.12 OK 'hpaio found in /etc/sane.d/dll.conf' ------------------------- | External Dependencies | ------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running' network network -wget OPTIONAL - 1.19.4 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - dbus DBus - Message bus system REQUIRED - 1.12.2 OK - avahi-utils avahi-utils OPTIONAL - 0.7 OK - --------------------- | Python Extentions | --------------------- hpmudext IO-Extension REQUIRED - 3.19.12 OK - cupsext CUPS-Extension REQUIRED - 3.19.12 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/net/HP_LaserJet_Professional_M1217nfw_MFP?ip=192.168.0.152' is a Hewlett-Packard HP_LaserJet_Professional_M1217nfw_MFP all-in-one device `hpaio:/net/HP_LaserJet_Professional_M1217nfw_MFP?ip=192.168.0.152' is a Hewlett-Packard HP_LaserJet_Professional_M1217nfw_MFP all-in-one -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP-LaserJet-Professional-M1217nfw-MFP ------------------------------------- Type: Unknown Device URI: dnssd://HP%20LaserJet%20Professional%20M1217nfw%20MFP._pdl-datastream._tcp.local/ PPD: /etc/cups/ppd/HP-LaserJet-Professional-M1217nfw-MFP.ppd warning: Failed to read /etc/cups/ppd/HP-LaserJet-Professional-M1217nfw-MFP.ppd ppd file PPD Description: Printer status: la impresora HP-LaserJet-Professional-M1217nfw-MFP está inactiva. activada desde mar 28 ene 2020 11:12:40 CET warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices. HP_LaserJet_Professional_M1217nfw_MFP ------------------------------------- Type: Printer Device URI: hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?ip=192.168.0.152 PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1217nfw_MFP.ppd warning: Failed to read /etc/cups/ppd/HP_LaserJet_Professional_M1217nfw_MFP.ppd ppd file PPD Description: Printer status: la impresora HP_LaserJet_Professional_M1217nfw_MFP está inactiva. activada desde mar 28 ene 2020 11:13:15 CET Required plug-in status: Installed Communication status: Good HP_LaserJet_Professional_M1217nfw_MFP_fax ----------------------------------------- Type: Fax Device URI: hpfax:/net/HP_LaserJet_Professional_M1217nfw_MFP?ip=192.168.0.152 PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1217nfw_MFP_fax.ppd warning: Failed to read /etc/cups/ppd/HP_LaserJet_Professional_M1217nfw_MFP_fax.ppd ppd file PPD Description: Printer status: la impresora HP_LaserJet_Professional_M1217nfw_MFP_fax está inactiva. activada desde mar 28 ene 2020 11:08:51 CET Required plug-in status: Installed Communication status: Good -------------- | PERMISSION | -------------- ----------- | SUMMARY | ----------- Missing Required Dependencies ----------------------------- None Missing Optional Dependencies ----------------------------- None Total Errors: 0 Total Warnings: 1 Done. Any ideas?